# Image upload issue
**URL:** https://meta.discourse.org/t/image-upload-issue/186575
**Category:** Bug
**Created:** [April 12, 2021, 8:01pm UTC](https://meta.discourse.org/t/image-upload-issue/186575 "2021-04-12T20:01:39Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Don](https://meta.discourse.org/u/Don)
#### Post date: [April 12, 2021, 8:01pm UTC](https://meta.discourse.org/t/image-upload-issue/186575/1 "2021-04-12T20:01:40Z")
Hello,
I think this fix [FIX: automatically timeout long running image magick commands (#12670) · discourse/discourse@5deda5e · GitHub](https://github.com/discourse/discourse/commit/5deda5ef3ef8763dfe936a313e0dddaa279a1b04) is broke the multiple image upload. If i try to upload **3** , _ **~5-6mb** _ image it will not work, every time it shows this error. I think because of the 20sec timeout.
`lib/discourse.rb:93:in 'exec': An error happened when converting from PNG to JPG.`
Thank you 🙂
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 12, 2021, 9:25pm UTC](https://meta.discourse.org/t/image-upload-issue/186575/2 "2021-04-12T21:25:52Z")
Does this fail on this site? Can you try uploading the image (provided it is kids appropriate)
We need a limit here, we can not push it much beyond 20 seconds
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### Author:  [@Don](https://meta.discourse.org/u/Don)
#### Post date: [April 12, 2021, 9:52pm UTC](https://meta.discourse.org/t/image-upload-issue/186575/3 "2021-04-12T21:52:10Z")
Hi Sam,
Last time I tried it faild here too that is why I categorized it as bug but now it uploaded. On my site it every time fail. Size ~6mb / photo
  
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 13, 2021, 1:43am UTC](https://meta.discourse.org/t/image-upload-issue/186575/4 "2021-04-13T01:43:20Z")
Oh this is tricky, I want to debug locally. Can you upload one of the original images somewhere for me to download so I can test how long the various image magick commands take.
I can consider adding a “longer timeout” site setting, but I am somewhat concerned converting this simple image from png → jpg is taking upwards of 10 seconds.
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### Author:  [@Don](https://meta.discourse.org/u/Don)
#### Post date: [April 13, 2021, 8:13am UTC](https://meta.discourse.org/t/image-upload-issue/186575/5 "2021-04-13T08:13:07Z")
Thank you! I uploaded some images to Mega [File folder on MEGA](https://mega.nz/folder/pVkQjZjA#Ccz1bOQ8sndTHvefQWERjw)
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 14, 2021, 5:34am UTC](https://meta.discourse.org/t/image-upload-issue/186575/6 "2021-04-14T05:34:40Z")
Can you confirm you are on a standard docker install.
I just tested one of your images above, we run 2 commands in the container.
`timeout -k 10.0 5 identify -format %Q image.jpg`
and
` timeout -k 40.0 20 convert jpeg:original.jpg -auto-orient -background white -interlace none -flatten -quality 90 jpg:/tmp/target.jpg`
The first command takes `0.27` of the allotted 5 seconds on my local system.
The second command takes `1.3` seconds of the allotted 20 seconds.
Can you tell me a bit more about your install, and the particular performance of the server it is running on?
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### Author:  [@Don](https://meta.discourse.org/u/Don)
#### Post date: [April 14, 2021, 5:55am UTC](https://meta.discourse.org/t/image-upload-issue/186575/7 "2021-04-14T05:55:10Z")
Thank you Sam, to checked this. Yes standard docker install. Yesterday I upgraded the server because so much slow down the whole website also… And did a rebuild. With the server upgrade it works fine. Just tested now. Digital Ocean has a new plan about 2 month with Premium Intel CPU and the other which we had the Regular getting much weaker.
The old server 🔽
Basic - Shared CPU 2 vCPUs 4 GB 60 GB
The new server 🔽
Basic - Premium Intel Shared CPU 2 vCPUs 4 GB 60 GB
Sorry for this topic. 20 seconds is enough. And thank you again! 🙂
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 14, 2021, 6:07am UTC](https://meta.discourse.org/t/image-upload-issue/186575/8 "2021-04-14T06:07:56Z")
Yeah I think we are behaving correctly here.
If we do not timeout there is high risk that these under powered instances could get dominated by users uploading images. 20 seconds is a huge amount of CPU to give people for resizing images.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 14, 2021, 10:00pm UTC](https://meta.discourse.org/t/image-upload-issue/186575/9 "2021-04-14T22:00:39Z")
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