# Implement a support level differentiation

**URL:** <https://meta.discourse.org/t/implement-a-support-level-differentiation/203709>\
**Category:** Product Support\
**Created:** [September 16, 2021, 9:42am UTC](https://meta.discourse.org/t/implement-a-support-level-differentiation/203709 "2021-09-16T09:42:12Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![IAmGav](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/iamgav/32/235598_2.png) [@IAmGav](https://meta.discourse.org/u/IAmGav)\
**Post date:** [September 16, 2021, 9:52am UTC](https://meta.discourse.org/t/implement-a-support-level-differentiation/203709/2 "2021-09-16T09:52:33Z")

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> [@lavrenkov](#):
>
> Groups functionality again almost meets the requirements but is not perfect. Is it possible that the icon is visible according to the security settings of the group?

You can have 3 different support categories and restrict the groups in seeing only one while support staff can see all 3

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