# Implement a support level differentiation

**URL:** <https://meta.discourse.org/t/implement-a-support-level-differentiation/203709>\
**Category:** Product Support\
**Created:** [September 16, 2021, 9:42am UTC](https://meta.discourse.org/t/implement-a-support-level-differentiation/203709 "2021-09-16T09:42:12Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Simon\_Manning](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon_manning/32/198596_2.png) [@Simon\_Manning](https://meta.discourse.org/u/Simon_Manning)\
**Post date:** [September 16, 2021, 10:42am UTC](https://meta.discourse.org/t/implement-a-support-level-differentiation/203709/3 "2021-09-16T10:42:00Z")

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A problem I see with that approach is what happens when a user changes tier. Do they lose access to their previous topics? Do you move all their topics?

It sounds like he’s using public topics rather than group messages, i.e. topics that all customers can see, so presumably it’s also desirable for everyone to be able to see everything - such that customers can find answers from other customers’ questions as well as answer each other’s questions regardless of paid tier.

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