# Implementing KCS **URL:** https://meta.discourse.org/t/implementing-kcs/205212 **Category:** Community Building **Created:** [October 5, 2021, 12:22am UTC](https://meta.discourse.org/t/implementing-kcs/205212 "2021-10-05T00:22:59Z") **Posts on this page:** 1 **Showing post:** 2
### Author: ![osioke](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/osioke/32/238946_2.png) [@osioke](https://meta.discourse.org/u/osioke) #### Post date: [October 5, 2021, 10:15am UTC](https://meta.discourse.org/t/implementing-kcs/205212/2 "2021-10-05T10:15:25Z")
By KCS, do you mean Knowledge-Centered Support/Service? If yes, then can you share what the limitations were with the traditional CRM and what you hope to gain by switching to Discourse? As a general recommendation, using the [Discourse Docs](https://meta.discourse.org/t/discourse-docs-documentation-management-plugin/130172) for documentation and leveraging [Configuring incoming email to create new topics or group messages](https://meta.discourse.org/t/start-a-new-topic-via-email-e-mail/62977) for incoming email support can be very powerful. --- _[View the full topic](https://meta.discourse.org/t/implementing-kcs/205212)._