# Implementing KCS **URL:** https://meta.discourse.org/t/implementing-kcs/205212 **Category:** Community Building **Created:** [October 5, 2021, 12:22am UTC](https://meta.discourse.org/t/implementing-kcs/205212 "2021-10-05T00:22:59Z") **Posts on this page:** 1 **Showing post:** 3
### Author: ![IAmGav](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/iamgav/32/235598_2.png) [@IAmGav](https://meta.discourse.org/u/IAmGav) #### Post date: [October 5, 2021, 1:39pm UTC](https://meta.discourse.org/t/implementing-kcs/205212/3 "2021-10-05T13:39:47Z")
> [@marceld](#): > > One thought is that an agent creates a thread in a private category while their case is being worked. When they’re done, the thread is locked You can implement this with 2 plugins 1. Discourse Assign Plugin > [@Discourse Assign](https://meta.discourse.org/t/discourse-assign/58044): > > discourse2Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group.open_bookInstall Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately.person_raising_hand Required user level: Administrator (for configuration), members of allowed groups (for using assignments) discourse2 Hosted by us? This plugin is available on our Business and Enterprise p… 1. Discourse Solve Plugin > [@Discourse Solved](https://meta.discourse.org/t/discourse-solved-accepted-answer-plugin/30155): > > discourse2Summary Discourse Solved allows users to accept solutions on topics in designated categories.open_bookInstall Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati… --- _[View the full topic](https://meta.discourse.org/t/implementing-kcs/205212)._