# Implementing KCS

**URL:** <https://meta.discourse.org/t/implementing-kcs/205212>\
**Category:** Community Building\
**Created:** [October 5, 2021, 12:22am UTC](https://meta.discourse.org/t/implementing-kcs/205212 "2021-10-05T00:22:59Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![marceld](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@marceld](https://meta.discourse.org/u/marceld)\
**Post date:** [October 5, 2021, 8:02pm UTC](https://meta.discourse.org/t/implementing-kcs/205212/4 "2021-10-05T20:02:41Z")

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Thanks Osioke. I’ll take a look at those plugins. I think they’ll be helpful.

The move is not about limitations with the CRM. We’re moving to a support model that revolves around the community. to that end, we’re updating our overall support workflows with the community as the primary entry point for issue reporting and discussion.

Thanks again for the suggestions.

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