# Improvement suggestions for groups (helpdesk mode)
**URL:** https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574
**Category:** Feature
**Created:** [November 30, 2016, 2:30pm UTC](https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574 "2016-11-30T14:30:10Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@carlokok](https://meta.discourse.org/u/carlokok)
#### Post date: [November 30, 2016, 2:30pm UTC](https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574/1 "2016-11-30T14:30:11Z")
having used groups since before it was even officially released to do “support”/“sales” there are a few things we’d like to see in Discourse to vastly improve the experience:
- Search by subject/body and email address (esp for archived posts), this lets us find old posts.
- Moving/merging posts: Sometimes when someone replies they use the To: email address instead of the Reply To: email address. When this happens I usually forward the mail manually, but it would be great if I could easily “add” it to an existing post.
Of course as always, these are just suggestions to improve discourse.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [November 30, 2016, 11:14pm UTC](https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574/2 "2016-11-30T23:14:54Z")
Are these searching terms even possible @zogstrip?
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [November 30, 2016, 11:18pm UTC](https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574/3 "2016-11-30T23:18:50Z")
We extract these information from _every_ incoming emails
- Message Id
- From address
- To addresses
- Cc addresses
- Subject
So I guess we can search for those.
We don’t extract the body, but we store the “`raw`” version of the email. (so we can either extract the body or search directly in the raw email)
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### Author:  [@carlokok](https://meta.discourse.org/u/carlokok)
#### Post date: [May 9, 2017, 6:51am UTC](https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574/4 "2017-05-09T06:51:58Z")
I just noticed I never followed up; does this mean it’s already possible with advanced search?
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [May 9, 2017, 6:53am UTC](https://meta.discourse.org/t/improvement-suggestions-for-groups-helpdesk-mode/53574/5 "2017-05-09T06:53:14Z")
I don’t think we’ve added these options, but we do have the data available.