I’d be interested in what you think this might look like.
In lieu of having a built in feature for this, I’m imagining we lean on process first (like what we were discussing in the gardening topic that preceded this discussion).
What if, for example, some of us periodically made a sweep for topics that look like they might be solved, and do the following:
- post message nudging the topic author to mark a solution
- set a reminder for two days later
- if no answer, make our best guess – mark it ourselves and close topic
That’d give us room to experiment with the messaging, while we assess if these nudges are valuable.
I think this suggested copy for the feature we’re currently imaging is a good place to start.
“Did this reply answer your question? Marking a solution helps users with similar issues quickly navigate to the solution.”
Then, if that feels like it’s helpful, we can revisit how we might build this into the product itself – which would certainly be more scalable longer term.