# Improving the experience in our support categories

**URL:** https://meta.discourse.org/t/improving-the-experience-in-our-support-categories/397742
**Category:** Site feedback
**Created:** [March 5, 2026, 2:45pm UTC](https://meta.discourse.org/t/improving-the-experience-in-our-support-categories/397742 "2026-03-05T14:45:17Z")
**Posts on this page:** 1
**Showing post:** 24

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### Author: ![noahl](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/noahl/32/552343_2.png) [@noahl](https://meta.discourse.org/u/noahl)
#### Post date: [March 8, 2026, 6:01pm UTC](https://meta.discourse.org/t/improving-the-experience-in-our-support-categories/397742/24 "2026-03-08T18:01:45Z")

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Would be happy to chat! I know this topic is slightly of track from the original post. But to answer the question about the ease of setting up workflows like this - it largely comes down to the way automations work in Discourse - rather than allowing admins to setup the steps, the out of the box options heavily rely on pre-defined flows. Splitting into triggers and actions, and allowing admins to configure things as they need for their community would help greatly. Here’s a feature request I started for it - [Feature Request - Split Automations into Triggers and Actions](https://meta.discourse.org/t/feature-request-split-automations-into-triggers-and-actions/384262)

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