yeah, sure, but now you are adding cost to the transactions (especially with the inefficiency of MCP!)
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I hear you on the cost, but I think it has to be weighed against the “human cost” of current manual gardening and the potential frustration of context-blind nudges. Traditional workflows often result in “notification fatigue” when nudging users who haven’t found a solution yet.
MCP does have some overhead now - but AI efficiency is only getting better over time, and using it to provide meaningful, accurate indicators of solutions is likely more scalable than asking staff to manually triage every aging topic.
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