# Include group name or other custom string for support PMs

**URL:** <https://meta.discourse.org/t/include-group-name-or-other-custom-string-for-support-pms/174984>\
**Category:** Support\
**Created:** [January 4, 2021, 4:40pm UTC](https://meta.discourse.org/t/include-group-name-or-other-custom-string-for-support-pms/174984 "2021-01-04T16:40:28Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![lisabos](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/lisabos/32/204981_2.png) [@lisabos](https://meta.discourse.org/u/lisabos)\
**Post date:** [January 4, 2021, 4:40pm UTC](https://meta.discourse.org/t/include-group-name-or-other-custom-string-for-support-pms/174984/1 "2021-01-04T16:40:28Z")

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I’d like to change the email subject for support group PMs to make it more obvious to users that they are talking privately with us. (Even better would be a default change like described here: [Include group name in group PM email subject by default](https://meta.discourse.org/t/include-group-name-in-group-pm-email-subject-by-default/123545))

Choices that would work for us:

- Add a hard-coded string like “[My Company Support]” - if we can avoid including the string for non-support PMs
- Add the support group full name like “[My Team’s Support Name]” - but what would be the behavior for non-group (person-to-person) PMs? I wouldn’t want “[]” to show up in such a case.

Is either of these approaches possible? Other suggestions?

Thanks,  
Lisa

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