# Incoming email details 500 error

**URL:** https://meta.discourse.org/t/incoming-email-details-500-error/79261
**Category:** Bug
**Created:** [January 29, 2018, 11:29am UTC](https://meta.discourse.org/t/incoming-email-details-500-error/79261 "2018-01-29T11:29:04Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![david](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/david/32/157490_2.png) [@david](https://meta.discourse.org/u/david)
#### Post date: [January 29, 2018, 11:29am UTC](https://meta.discourse.org/t/incoming-email-details-500-error/79261/1 "2018-01-29T11:29:04Z")

</div>

In the rejected email page, clicking on the error of some emails results in a 500 error.

```plaintext
Encoding::UndefinedConversionError ("\x92" from ASCII-8BIT to UTF-8)
/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/core_ext/object/json.rb:36:in `encode'

```

> **backtrace**
>
> ```plaintext
> 
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/core_ext/object/json.rb:36:in `encode'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/core_ext/object/json.rb:36:in `to_json'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/core_ext/object/json.rb:36:in `to_json'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/json/encoding.rb:55:in `to_json'
> /usr/local/lib/ruby/2.4.0/json/common.rb:224:in `generate'
> /usr/local/lib/ruby/2.4.0/json/common.rb:224:in `generate'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/json/encoding.rb:100:in `stringify'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/json/encoding.rb:33:in `encode'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/json/encoding.rb:20:in `encode'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/core_ext/object/json.rb:39:in `to_json'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/active_model_serializers-0.8.3/lib/active_model/serializer.rb:333:in `to_json'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json/adapters/oj.rb:21:in `dump'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json/adapters/oj.rb:21:in `dump'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json/adapter.rb:25:in `dump'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json.rb:139:in `dump'
> /var/www/discourse/app/controllers/application_controller.rb:365:in `render_json_dump'
> /var/www/discourse/app/controllers/admin/email_controller.rb:115:in `incoming'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/base.rb:186:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/rendering.rb:30:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:131:in `run_callbacks'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/callbacks.rb:19:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/rescue.rb:20:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/instrumentation.rb:32:in `block in process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications.rb:166:in `block in instrument'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications/instrumenter.rb:21:in `instrument'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications.rb:166:in `instrument'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/instrumentation.rb:30:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/params_wrapper.rb:252:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/railties/controller_runtime.rb:22:in `process_action'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/base.rb:124:in `process'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionview-5.1.4/lib/action_view/rendering.rb:30:in `process'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-mini-profiler-0.10.7/lib/mini_profiler/profiling_methods.rb:102:in `block in profile_method'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal.rb:189:in `dispatch'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal.rb:253:in `dispatch'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:31:in `serve'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/mapper.rb:16:in `block in <class:Constraints>'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/mapper.rb:46:in `serve'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:50:in `block in serve'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:33:in `each'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:33:in `serve'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:834:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-protection-2.0.0/lib/rack/protection/frame_options.rb:31:in `call'
> /var/www/discourse/lib/middleware/omniauth_bypass_middleware.rb:24:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/conditional_get.rb:25:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/head.rb:12:in `call'
> /var/www/discourse/lib/middleware/anonymous_cache.rb:149:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:232:in `context'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:226:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/cookies.rb:613:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/callbacks.rb:26:in `block in call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:97:in `run_callbacks'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/callbacks.rb:24:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/debug_exceptions.rb:59:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/logster-1.2.9/lib/logster/middleware/reporter.rb:31:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:36:in `call_app'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:26:in `call'
> /var/www/discourse/config/initializers/100-quiet_logger.rb:16:in `call'
> /var/www/discourse/config/initializers/100-silence_logger.rb:29:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/remote_ip.rb:79:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/request_id.rb:25:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/method_override.rb:22:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/executor.rb:12:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/sendfile.rb:111:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-mini-profiler-0.10.7/lib/mini_profiler/profiler.rb:282:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/message_bus-2.1.2/lib/message_bus/rack/middleware.rb:63:in `call'
> /var/www/discourse/lib/middleware/request_tracker.rb:138:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/engine.rb:522:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/railtie.rb:185:in `public_send'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/railtie.rb:185:in `method_missing'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/urlmap.rb:68:in `block in call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/urlmap.rb:53:in `each'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/urlmap.rb:53:in `call'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:606:in `process_client'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:701:in `worker_loop'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:549:in `spawn_missing_workers'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:142:in `start'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/bin/unicorn:126:in `<top (required)>'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/bin/unicorn:23:in `load'
> /var/www/discourse/vendor/bundle/ruby/2.4.0/bin/unicorn:23:in `<main>'
> 
> ```

It looks like the presence of a [unicode apostrophe](http://www.codetable.net/hex/92) in the email body is breaking something

---

<div class="post-metadata">

### Author: ![zogstrip](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zogstrip/32/512781_2.png) [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 29, 2018, 11:34am UTC](https://meta.discourse.org/t/incoming-email-details-500-error/79261/2 "2018-01-29T11:34:45Z")

</div>

Any chances you could send me the raw version of the email via PM?

---

<div class="post-metadata">

### Author: ![zogstrip](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zogstrip/32/512781_2.png) [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 30, 2018, 10:48pm UTC](https://meta.discourse.org/t/incoming-email-details-500-error/79261/3 "2018-01-30T22:48:32Z")

</div>

Can you try with this fix?

[https://github.com/discourse/discourse/commit/c6fac68ccdb8d87b5688bc17e852c6ba86ad9b81](https://github.com/discourse/discourse/commit/c6fac68ccdb8d87b5688bc17e852c6ba86ad9b81)

_s/encoding/encoded/_

---

<div class="post-metadata">

### Author: ![david](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/david/32/157490_2.png) [@david](https://meta.discourse.org/u/david)
#### Post date: [January 31, 2018, 2:15am UTC](https://meta.discourse.org/t/incoming-email-details-500-error/79261/4 "2018-01-31T02:15:53Z")

</div>

Just updated and it’s now working fine. Thanks @zogstrip 😃

---

<div class="post-metadata">

### Author: ![techAPJ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/techapj/32/342990_2.png) [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [January 31, 2018, 2:24am UTC](https://meta.discourse.org/t/incoming-email-details-500-error/79261/5 "2018-01-31T02:24:56Z")

</div>