# Increasing trust level for user when they primarily view as e-mail?

**URL:** <https://meta.discourse.org/t/increasing-trust-level-for-user-when-they-primarily-view-as-e-mail/128289>\
**Category:** Support\
**Created:** [September 11, 2019, 3:18pm UTC](https://meta.discourse.org/t/increasing-trust-level-for-user-when-they-primarily-view-as-e-mail/128289 "2019-09-11T15:18:06Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Post date:** [September 12, 2019, 10:36pm UTC](https://meta.discourse.org/t/increasing-trust-level-for-user-when-they-primarily-view-as-e-mail/128289/7 "2019-09-12T22:36:40Z")

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> [@EricGT](#):
>
> Am I correct that for those users the only way to increase the view numbers to reach TL3 is for them to visit the site more often and visit more topics and post at the site?

Yes, you are correct.

Discourse can’t know that they’ve read the posts unless they read them on the site. It just doesn’t make sense to assume that because someone has been sent an email that they have, well, done anything.

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