# Zendesk/Discourse 集成

**URL:** https://meta.discourse.org/t/integration-zendesk-discourse/107274
**Category:** Self-hosting
**Created:** [2019年一月23日 11:25 UTC](https://meta.discourse.org/t/integration-zendesk-discourse/107274 "2019-01-23T11:25:33Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Jonathan\_Benghozi](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jonathan\_Benghozi](https://meta.discourse.org/u/Jonathan_Benghozi)
#### Post date: [2019年一月23日 11:25 UTC](https://meta.discourse.org/t/integration-zendesk-discourse/107274/1 "2019-01-23T11:25:33Z")

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Hi everyone,  
We are thinking of setting up a community platform and already have a help center via zendesk + support via zendesk. Wondering if any of you have already integrated discourse with zendesk to:  
1- have discourse community conversations appear in search results on the help center  
2- trigger tickets if a conversation requires support team attention

Thanks everyone and happy to discuss about it if you want.

Jo

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### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [2019年一月23日 12:19 UTC](https://meta.discourse.org/t/integration-zendesk-discourse/107274/2 "2019-01-23T12:19:56Z")

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I’m not sure about posts appearing as search results but there is a plugin

> [@Discourse Zendesk](https://meta.discourse.org/t/discourse-zendesk-plugin/68005):
>
> discourse2Summary Create Zendesk tickets from Discourse topics.open_bookInstall Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Create Zendesk tickets This plugin allows you to create Zendesk tickets from Discourse topics. This can be done either by configuring the plugin so that all topics in a category automatically generate Zendesk tickets, or by pushing individual topics to Zendesk by clicking the “Create …

It will help you with creating tickets through discourse topics.

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### Author: ![Jonathan\_Benghozi](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jonathan\_Benghozi](https://meta.discourse.org/u/Jonathan_Benghozi)
#### Post date: [2019年一月23日 12:32 UTC](https://meta.discourse.org/t/integration-zendesk-discourse/107274/3 "2019-01-23T12:32:57Z")

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Thanks!  
I will take a look at this post.  
Jo

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### Author: ![Becca](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/becca/32/210785_2.png) [@Becca](https://meta.discourse.org/u/Becca)
#### Post date: [2021年二月23日 07:24 UTC](https://meta.discourse.org/t/integration-zendesk-discourse/107274/4 "2021-02-23T07:24:52Z")

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嘿，Jonathan，你找到解决 #1 的方法了吗？我们也在研究这个。