# Internal server when trying to send new user a personal message – where to start? ideas?

**URL:** https://meta.discourse.org/t/internal-server-when-trying-to-send-new-user-a-personal-message-where-to-start-ideas/408243
**Category:** Self-hosting
**Tags:** personal-messages
**Created:** [22 ביולי,‏ 2026,‏ 12:51pm UTC](https://meta.discourse.org/t/internal-server-when-trying-to-send-new-user-a-personal-message-where-to-start-ideas/408243 "2026-07-22T12:51:21Z")
**Posts on this page:** 1
**Showing post:** 1

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### Author: ![stephtara](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/stephtara/32/517827_2.png) [@stephtara](https://meta.discourse.org/u/stephtara)
#### Post date: [22 ביולי,‏ 2026,‏ 12:51pm UTC](https://meta.discourse.org/t/internal-server-when-trying-to-send-new-user-a-personal-message-where-to-start-ideas/408243/1 "2026-07-22T12:51:21Z")

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Hello, I just tried sending a personal message to a new user and upon submitting received an internal server error message, no other info. I tried again by clicking “send message” on that user’s profile card, same thing.

I’ve already managed to send personal messages to groups in that past, of that I’m sure.

Where do I start looking/troubleshooting?

Or anybody “guess-know” what might be going on?

 ![Screenshot 2026-07-22 at 14.57.47](https://global.discourse-cdn.com/meta/original/4X/6/0/d/60d18da6666a5701f505832a5d5db4a011a687a3.png)

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