Hello, I just tried sending a personal message to a new user and upon submitting received an internal server error message, no other info. I tried again by clicking “send message” on that user’s profile card, same thing. I’ve already managed to send personal messages to groups in that past, of that…

[תמונה] stephtara: received an internal server error message a pop up? or console message? Try to capture a screen shot or copy paste the error so we can see please

Added screenshot to post, sorry didn’t do it directly!

Internal Server Errors are combined with an entry in /logs - share the corresponding error and the backtrace (browser console can sometimes help, but ultimately this is something that snapped in the back end :collision: )

Job exception: unknown keyword: :private_message_context And under backtrace I have a whole lot of stuff, should I copy it all here? Oh wait seems I didn’t look at the time correctly, might be this actually: ArgumentError (unknown keyword: :private_message_context) lib/plugin/instance.rb:460:in ‘…

[Screenshot 2026-07-22 at 15.09.29] I can do an update but it’ll have to be a little later (in a couple of hours), last two times I did it I ended up having to troubleshoot stuff on the server so I want to do it when I have a bit more time before me than right now (appointment coming up). Worth d…

[תמונה] stephtara: Worth doing before worrying more about this error? Yeah, most of the time, it’s worth being on latest version. Just in case the bug’s already been fixed. Could also be an incompatibility with a plugin. [תמונה] stephtara: Can this have anything to do with the fact I ha…

Hiya! Updated, and indeed, the problem is solved! Thanks so much :slight_smile: So to answer my question, first troubleshooting step = update Discourse :wink:

[תמונה] stephtara: first troubleshooting step = update Discourse :wink: Yeah. Rebuilding and updating Discourse can solve most problems :slight_smile: It still looks like some kind of magic to me.

[תמונה] stephtara: first troubleshooting step = update Discourse :wink: Yeah, Discourse moves so fast that bugs are often quickly discovered and fixed. This is both a blessing and a curse though (some people want stability, others want all the latest new toys). Glad your issues are fixed :+…

Internal server when trying to send new user a personal message – where to start? ideas?

תמיכה התקנה

zogstrip 22 ביולי,‏ 2026,‏ 1:08pm 6

Are you able to update to latest version of Discourse?

נושא		תגובות	צפיות
"Internal Server Error" when sending message Support multi-lingual	1	79	13 במאי,‏ 2025
The user cannot see his personal message Support personal-messages	11	940	29 בנובמבר,‏ 2023
Internal Server Error when creating new topic Bug	2	137	7 באפריל,‏ 2025
Private Message Send API Support	21	5592	26 באפריל,‏ 2021
Allow sending Private Messages to Staff Feature	16	3128	27 ביולי,‏ 2020

Internal server when trying to send new user a personal message – where to start? ideas?

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