# Invalid byte sequence error during install **URL:** \ **Category:** Self-hosting\ **Created:** [May 14, 2018, 12:43pm UTC](https://meta.discourse.org/t/invalid-byte-sequence-error-during-install/87430 "2018-05-14T12:43:47Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![GoMezzo](https://avatars.discourse-cdn.com/v4/letter/g/f19dbf/32.png) [@GoMezzo](https://meta.discourse.org/u/GoMezzo)\ **Post date:** [May 14, 2018, 12:43pm UTC](https://meta.discourse.org/t/invalid-byte-sequence-error-during-install/87430/1 "2018-05-14T12:43:47Z")
We tried to install discourse on Ubuntu 16.04 and everything went smoothly until we got this error. Anyone can figure out what is wrong and how to fix it? ``` Updates successful. Rebuilding in 5 seconds.Building appWARNING: We are about to start downloading the Discourse base imageThis process may take anywhere between a few minutes to an hour, depending on your network speedPlease be patientUnable to find image 'discourse/base:2.0.20180404' locally2.0.20180404: Pulling from discourse/base22dc81ace0ea: Pulling fs layer1a8b3c87dba3: Pulling fs layer91390a1c435a: Pulling fs layer07844b14977e: Pulling fs layerb78396653dae: Pulling fs layeref3e3cc07f1b: Pulling fs layer07844b14977e: Waitingb78396653dae: Waitingef3e3cc07f1b: Waiting1a8b3c87dba3: Verifying Checksum1a8b3c87dba3: Download complete91390a1c435a: Verifying Checksum91390a1c435a: Download complete07844b14977e: Verifying Checksum07844b14977e: Download completeb78396653dae: Verifying Checksumb78396653dae: Download complete22dc81ace0ea: Verifying Checksum22dc81ace0ea: Download complete22dc81ace0ea: Pull complete1a8b3c87dba3: Pull complete91390a1c435a: Pull complete07844b14977e: Pull completeb78396653dae: Pull completeef3e3cc07f1b: Verifying Checksumef3e3cc07f1b: Download completeef3e3cc07f1b: Pull completeDigest: sha256:745365df6e01943d48cbe4c59214c76ac302def2d00a07aff07d625b306bbeb7Status: Downloaded newer image for discourse/base:2.0.20180404Ensuring launcher is up to dateFetching originLauncher is up-to-datecd /pups && git pull && /pups/bin/pups --stdinAlready up-to-date.I, [2018-05-11T[15:33:59](http://llink.to/?u=https:%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DBN-aGctqafY%26t%3D56039s&e=1e2d4541eb3bcabc984c1b935e42de0b).080291 #13] INFO -- :slight_smile: loading --stdin/pups/lib/pups/cli.rb:15:in `split': invalid byte sequence in US-ASCII (ArgumentError) from /pups/lib/pups/cli.rb:15:in `run' from /pups/bin/pups:8:in `<main> * FAILED TO BOOTSTRAP ** please scroll up and look for earlier error messages, there may be more than oneroot@tamigut:/var/discourse# ``` --- _[View the full topic](https://meta.discourse.org/t/invalid-byte-sequence-error-during-install/87430)._