# iOS app just shows white screen
**URL:** https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940
**Category:** Bug
**Created:** [October 31, 2018, 3:17am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940 "2018-10-31T03:17:04Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@jtbayly](https://meta.discourse.org/u/jtbayly)
#### Post date: [October 31, 2018, 3:17am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/1 "2018-10-31T03:17:04Z")
I installed an update for the iOS app this evening that asked for feedback on meta, so here’s my feedback: It doesn’t work anymore. Lol
I’m running iOS 12.1 on an iPhone 6s. Below is a video of what happens when I try to start the app. It looks promising for a second, but then it goes to a white screen. The only way out is to force-quit the app. After that, starting it up again does exactly the same thing.
[https://global.discourse-cdn.com/meta/original/3X/f/6/f6647d879ebe134ae41d9db7f8c5cb3368d28450.MOV](https://global.discourse-cdn.com/meta/original/3X/f/6/f6647d879ebe134ae41d9db7f8c5cb3368d28450.MOV)
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### Author:  [@Yusamac205](https://meta.discourse.org/u/Yusamac205)
#### Post date: [October 31, 2018, 3:24am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/2 "2018-10-31T03:24:04Z")
The exact same thing is happening on my iPad 4th Gen.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [October 31, 2018, 4:04am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/3 "2018-10-31T04:04:30Z")
It’s hosed here too.
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### Author:  [@yanlesin](https://meta.discourse.org/u/yanlesin)
#### Post date: [October 31, 2018, 4:09am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/4 "2018-10-31T04:09:17Z")
Same on iPhone XS iOS 12.1
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### Author:  [@Cepenpark](https://meta.discourse.org/u/Cepenpark)
#### Post date: [October 31, 2018, 4:48am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/5 "2018-10-31T04:48:46Z")
Same for me, Same setup.
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### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [October 31, 2018, 7:52am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/7 "2018-10-31T07:52:23Z")
So an easy fix is probably to uninstall the app and reinstall it. I will look to fix this but it will take few days to get it updated. I made a phase release, so atm only 1% of users have access to it.
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### Author:  [@gingerbeardman](https://meta.discourse.org/u/gingerbeardman)
#### Post date: [October 31, 2018, 8:24am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/8 "2018-10-31T08:24:37Z")
Same.
iPhone 6s, iOS 12.1
I feel lucky to be in the 1% 😂
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### Author:  [@gingerbeardman](https://meta.discourse.org/u/gingerbeardman)
#### Post date: [October 31, 2018, 8:27am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/9 "2018-10-31T08:27:03Z")
Oh, deleting app and re-installing didn’t solve it. I added meta back in and it white screened.
This is going to be so painful for me until it’s fixed [@team](https://meta.discourse.org/groups/team)
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### Author:  [@gingerbeardman](https://meta.discourse.org/u/gingerbeardman)
#### Post date: [October 31, 2018, 8:32am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/10 "2018-10-31T08:32:48Z")
Actually, it will work if I _don’t_ add meta in, but rather add one of the other boards I use. I tested: [retrogameboards.com](http://retrogameboards.com)
Have you really got rid of the internal browser? 🤦♂️
Tapping any unread topic opens externally in a Safari. One step forward with the better layout, one step back not staying in the app.
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### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [October 31, 2018, 8:35am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/11 "2018-10-31T08:35:09Z")
There’s a setting to open it in the app. However iOS changed things in recent version and doing so will force you to authenticate to each site two times. Opening through safari won’t have this issue.
Also what does bother you about it opening in Safari ? It’s exactly the same number of taps to hit back on top corner than closing a modal inside the app.
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### Author:  [@gingerbeardman](https://meta.discourse.org/u/gingerbeardman)
#### Post date: [October 31, 2018, 8:39am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/13 "2018-10-31T08:39:57Z")
Thanks, an initial search of Settings app didn’t bring up Discourse, but I had a manual scroll down and found it.
You can repair an installation by removing Meta, but you have to be quick with edit-delete-ok before the alert disappears and the screen can no longer be tapped (but at least it’s not white).
Quite obvious to say at this point, but really disappointed QA on this release.
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### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [October 31, 2018, 8:40am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/14 "2018-10-31T08:40:49Z")
Well we did all use it with meta as you can imagine, and at that time I can’t reproduce any of this whatever version I come from.
And FWIW there’s 0 crash reported.
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### Author:  [@gingerbeardman](https://meta.discourse.org/u/gingerbeardman)
#### Post date: [October 31, 2018, 8:41am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/15 "2018-10-31T08:41:25Z")
> [@j.jaffeux](#):
>
> Also what does bother you about it opening in Safari ? It’s exactly the same number of taps to hit back on top corner than closing a modal inside the app.
I’d rather not have a build-up of tabs in Safari.
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### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [October 31, 2018, 8:42am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/16 "2018-10-31T08:42:32Z")
Well the setting is for this then.
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### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [October 31, 2018, 8:56am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/17 "2018-10-31T08:56:50Z")
Ok I could reproduce something with a non staff account. It seems this is a server side error and not an error in the app. Even if the app should arguably handle this better. Investigating more…
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### Author:  [@gingerbeardman](https://meta.discourse.org/u/gingerbeardman)
#### Post date: [October 31, 2018, 9:52am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/19 "2018-10-31T09:52:24Z")
Thank you 👍
Much appreciated
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### Author:  [@gpetrov](https://meta.discourse.org/u/gpetrov)
#### Post date: [October 31, 2018, 10:54am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/20 "2018-10-31T10:54:38Z")
Our users are having the same problem. Shame that the iOS app doesn’t work - we use it all the time!
> **[Discourse Update to mobile apps](https://community.wappler.io/t/discourse-update-to-mobile-apps/3454/)**
>
> Just a heads up for gys using discourse on their phone or ipad. The new update does not work with current discourse version of the Wappler forum. We need to wait for forum update before mobile apps will work. @George Can you just let us know when...
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### Author:  [@jayelevy](https://meta.discourse.org/u/jayelevy)
#### Post date: [October 31, 2018, 11:46am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/21 "2018-10-31T11:46:45Z")
+1 here
Painful upgrade. Rendered the app useless. — jay
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### Author:  [@Yusamac205](https://meta.discourse.org/u/Yusamac205)
#### Post date: [October 31, 2018, 11:47am UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/22 "2018-10-31T11:47:12Z")
Yeah, I did that twice, didn’t work…
* * *
Edit: if I reinstall it, it goes to an earlier version. As long as I don’t update it, I’m fine.
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### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [October 31, 2018, 12:29pm UTC](https://meta.discourse.org/t/ios-app-just-shows-white-screen/100940/23 "2018-10-31T12:29:38Z")
Anyone here can give me an email where I could send a beta invite to double check my fix is working please ? @gingerbeardman?
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