Hello all, I am dealing with an account of a user who lost his physical 2FA key (I assume a YubiKey or something similar). Is it possible for me to manually reset his password/allow him to bypass his 2FA one time in order to recover the account without needing to delete his account and have him sta…

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Can an admin user not just open the user, press the admin button and change the settings on the security tab? I know you can at least reset email or password that way.

No, though as @RGJ showed, admins can disable a user’s 2FA entirely.

Is it possible to recover/reset account if hardware 2fa key is lost?

Support

maxb (max) February 23, 2024, 8:04pm 2

I found this guide: Disable 2FA via console

For anyone else looking

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Is it possible to recover/reset account if hardware 2fa key is lost?

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