Hello all, I am dealing with an account of a user who lost his physical 2FA key (I assume a YubiKey or something similar). Is it possible for me to manually reset his password/allow him to bypass his 2FA one time in order to recover the account without needing to delete his account and have him sta…

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Can an admin user not just open the user, press the admin button and change the settings on the security tab? I know you can at least reset email or password that way.

No, though as @RGJ showed, admins can disable a user’s 2FA entirely.

האם ניתן לשחזר/לאפס חשבון אם מפתח 2fa חומרתי אבד?

תמיכה

maxb (max) 23 בפברואר,‏ 2024,‏ 8:04pm 2

I found this guide: Disable 2FA via console

For anyone else looking

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Help, I accidentally locked myself out with 2FA Support	7	691	25 באוקטובר,‏ 2021
Disable 2FA via console Self-Hosting how-to	0	2713	17 באפריל,‏ 2020
What happens if you lose your 2FA? Support	3	952	25 במאי,‏ 2018
How to disable 2FA Support	11	1460	21 באוקטובר,‏ 2019
Can't log into community account without a physical security key Support	2	535	23 בינואר,‏ 2022

האם ניתן לשחזר/לאפס חשבון אם מפתח 2fa חומרתי אבד?

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