On a busy forum, it may happen that other users are replying to a topic at the same time you are typing your reply. If you use your forum for customer support, you don’t want two operators to post a reply to the same question, this is a wast of their time. Is there any way to see if someone is typing a reply to a topic?
I have no idea if it’s possible, but as a feature it’d be pretty nice.
This is more of a chat system feature in my view. Don’t see the utility on a discussion platform.
Is that a common problem you are running into?
I think it should be fairly easy to implement. We are already holding the drafts on the server side and know what post/topic it is about. We could easily fetch that information and show a list of users, who’ve been working on drafts for that post in the last x-mins to admins/moderators in the composer…
Not of high urgency imho though.
I agree there is no urgency in this, but it is something I run into frequently. If you have a few active users with a lot of knowledge and a lot of users posting questions, you end up answering the same question twice because 2 users are answering simultaneously. If you can see someone else is already answering a question, you make Discourse a lot more useful in a helpdesk setting.
@amyehawthorne and I were wishing for this feature today… She more than me since I replied first as she was still taking screenshots
I’ve seen me start replying… and stop, but not cancel the draft.
You’d need to know when they are actually typing, or you may be waiting on them for a long time for no good reason…
I’m not too excited about this from a privacy standpoint + I’d rather have my users answering… I’m concerned that otherwise they’ll both think the other person will answer and just not reply (or get in a hurry to reply first and reduce the quality of their post)…
Maybe this should be added for moderators/admins only. Sort of like what’s suggested here: Discourse Meta
That way you (as a moderator) can see if another moderator is responding to a thread, or adding extra information to it. I think that wouldn’t be much of a privacy issue, right @jeffwidman ?
This is something we really want for our forums as well; however, we’d like it at Trust Level 4 as well as mods and admins. Would be a very big bonus for us to know both who is viewing a ticket and who is actively responding. This would cover most of those bases.
What are your thoughts on a separate “chat” archetype? Other forums implement chat functionality with a shoutbox, but a topic would be a better fit for Discourse. I know @sam has talked about the message bus being able to support it.
I don’t think it adds value on every topic (@bwvanmanen’s need would probably be better fixed with a passive presence notification system of some sort), but I think it’d work for a special chat archetype and for private messages too.
I think that is a separate feature, though I can see how its related. This topic is more about enabling a small group of people to better act in concert with one another when you they all may be replying “officially” or on behalf of an organization (like a group of support / help desk folks, moderators, or TAs)