Is er een verschil in retentiegraad tussen een forum met een support-first en een forum met een discussie-first?

[joellabes]

Thank you! I found this thread while searching before posting

Add new metrics in the administration interface

I want to come back to this thread. I manage a community of community managers, and it goes without saying that platform shortfalls come up a lot. There isn’t a platform out there (that I’m aware of) that does metrics well. I’m a huge Discourse fan, but you’re letting yourselves down badly in the metrics/analytics department. I’m not suggesting that it should take priority over some of the other things that you’re currently ironing out, but if you want to be a market leader, my advice would b…

and it was very funny to see your messages from before you were an employee look at you now!

@HAWK

you have built such a strong community presence that people come back to help others

This is definitely the goal! It might be that we need to lean a bit more into the community of practice side of things, so that there are interesting reasons to come back beyond “I wonder what people are confused about today”.

But we’re also balancing against not trying to forcibly re-platform 50,000 people from Slack… that’s a different conversation though