So I need a chat for Discourse where users can send messages to a selected few people, but not each other. Is there a feature like this? The chat would be open only on certain hours and would let you know how many people there are in line before you in the chat.

Welcome Juho :tada: I’d say yes to an extent. However, at the moment only signed up users can use it. So an anonymous user wouldn’t be able to access it for support. [圖片] Juho: users can send messages to a selected few people, but not each other. I don’t think that is currently possible wit…

We have been looking at different ways people would like to use chat, so I’m tagging our PM here @lindsey to take note of your request!

This is already a use case I’m exploring with clients and Discourse Chatbot 🤖 The main limitation currently is that your customer needs to have an account already.

Needing an account is not a deal breaker.

@Juho There are a number of barriers between what chat supports today and the robust system you describe here, as @ondrej points out, but one additional option — we recently introduced the ability for a user to DM a group in chat. You could create a Discourse group (let’s call it support) and ask u…

[圖片] Lindsey Fogle: so it might be tricky for the support team to understand who’s handling the issue Might I suggest having that group be allowed to use whispers, and then adding a whisper per-PM for who’s handling it?

Discourse Chat 能用作客服聊天吗？

支持

merefield (Robert) 2024年一月23日 08:41 4

这已经是我正在与客户探讨的一个用例，以及 Discourse Chatbot 🤖
目前的主要限制是您的客户需要已经拥有一个账户。

話題		回覆	觀看
Restrict chat for certain groups Support chat	4	166	2025年十二月4日
Better Control Over Incoming Chats Feature chat	7	648	2024年一月3日
How does group messaging work in Discourse? Support	8	629	2025年六月21日
Create chat channels connected to a group Feature chat , completed	6	1548	2024年二月4日
Improvements to group chats — add users to existing chats, easily create new groups, name your group chats Announcements chat , new-feature	8	2274	2024年十一月13日

Discourse Chat 能用作客服聊天吗？

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