# Is there an option to use Discourse Chat as a customer service type of chat?

**URL:** <https://meta.discourse.org/t/is-there-an-option-to-use-discourse-chat-as-a-customer-service-type-of-chat/292484>\
**Category:** Product Support\
**Tags:** chat\
**Created:** [January 22, 2024, 10:47am UTC](https://meta.discourse.org/t/is-there-an-option-to-use-discourse-chat-as-a-customer-service-type-of-chat/292484 "2024-01-22T10:47:42Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![Firepup650](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/firepup650/32/465200_2.png) [@Firepup650](https://meta.discourse.org/u/Firepup650)\
**Post date:** [January 23, 2024, 5:59pm UTC](https://meta.discourse.org/t/is-there-an-option-to-use-discourse-chat-as-a-customer-service-type-of-chat/292484/7 "2024-01-23T17:59:48Z")

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> [@lindsey](#):
>
> so it might be tricky for the support team to understand who’s handling the issue

Might I suggest having that group be allowed to use whispers, and then adding a whisper per-PM for who’s handling it?

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_[View the full topic](https://meta.discourse.org/t/is-there-an-option-to-use-discourse-chat-as-a-customer-service-type-of-chat/292484)._