# Issue with Chat Icon Badge Count Not Showing for Direct Messages (DMs)

**URL:** https://meta.discourse.org/t/issue-with-chat-icon-badge-count-not-showing-for-direct-messages-dms/384734
**Category:** Bug
**Tags:** notifications, chat
**Created:** [October 5, 2025, 8:31pm UTC](https://meta.discourse.org/t/issue-with-chat-icon-badge-count-not-showing-for-direct-messages-dms/384734 "2025-10-05T20:31:12Z")
**Posts on this page:** 1
**Showing post:** 5

<div class="post-metadata">

### Author: ![Moin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/moin/32/554653_2.png) [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [December 30, 2025, 9:51am UTC](https://meta.discourse.org/t/issue-with-chat-icon-badge-count-not-showing-for-direct-messages-dms/384734/5 "2025-12-30T09:51:50Z")

</div>

Some more missed direct messages later, JammyDodger and I were able to spot a pattern 🥳

**The notification is missing when the message is a reply to another message.**

An example:  
These are 3 chat messages Nat sent me:

 ![Screenshot_20251230_103339_Firefox](https://global.discourse-cdn.com/meta/original/4X/2/e/5/2e5711a19da7b6c9a691a30f3f77c3988b96c763.jpeg)

In the morning I had 2 email notifications

 ![Screenshot_20251230_102840_Email](https://global.discourse-cdn.com/meta/original/4X/b/3/b/b3bd810cb3ff10c393ac1f293000a1d98e8978b6.jpeg)  
 ![Screenshot_20251230_103001_Email](https://global.discourse-cdn.com/meta/original/4X/7/e/e/7eeb4e243b3273a871941ba4465eca29edba9a65.jpeg)

There is no email for the second message, which is the one that was the reply to an earlier message.  
I also have a screenshot showing notifications about 2 new chat messages on the icon in the header. (I was pleased that there was no notification about badges, so I took a screenshot of my notifications. It’s a happy coincidence that the number of chat notifications is included.)

 ![Screenshot_20251223_090500_Firefox](https://global.discourse-cdn.com/meta/original/4X/5/7/2/57242edaa197f18f9aee8c387db02a539aec4b12.jpeg)

**So the problem is: whenever Nat replies to another message in our chat, I am not notified 😕**

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_[View the full topic](https://meta.discourse.org/t/issue-with-chat-icon-badge-count-not-showing-for-direct-messages-dms/384734)._