# Issue with private messages

**URL:** <https://meta.discourse.org/t/issue-with-private-messages/195996>\
**Category:** Product Support\
**Created:** [July 4, 2021, 10:57pm UTC](https://meta.discourse.org/t/issue-with-private-messages/195996 "2021-07-04T22:57:24Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![PhantomR1982](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/phantomr1982/32/186526_2.png) [@PhantomR1982](https://meta.discourse.org/u/PhantomR1982)\
**Post date:** [July 5, 2021, 11:05am UTC](https://meta.discourse.org/t/issue-with-private-messages/195996/8 "2021-07-05T11:05:49Z")

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> [@Julien\_Kmeo](#):
>
> Thanks Phantom ! I tried but it didn’t work.  
> I’m not sure this plugin is still supported, I might have to uninstall it.

That’s why I hadn’t seen a chat window like that before then,if it’s a third party plugin to convert your messaging layout to this style then sounds like it’s incompatible as the others have said,the reason for trying the Dark Theme was to see if the text showed up on a black background if the white balance was to much.

A little investigation disabling/removing plugins one by one will help you narrow down the conflicting plugins.

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