Ive kept a category private to TL3 and Ive had numerous people saying they cant view it but meet the requirements. I checked one and it under TL3 it shows he has all the requirements and says will be promoted soon. Why isnt this instant and can we make it instant? Also I have the topics viewed requ…

Can you share a link to your site? The job on sidekiq that controls the promotion of users to TL3 run once a day, so it is possible that users who have met the requirements are promoted only the day after.

You should first update the forum to beta 2 and see if the problem persists. I’ve just changed the settings for the TL3 that are modified without problems. [image] If the problem persists you should try the safe-mode first, if it does not work you should disable all the unofficial plugins and do…

I havent tried to update from the dashboard. Is that safe to try?

Sure, if docker_manager is up to date you can upgrade all at once with no downtime

Hello, can you sum up the things to do / check when a user is “will be promoted soon” status for more than a week ? Thank you, G

Issue with Trust Levels

Support

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User isn't promoted to TL2 Support	13	1174	December 15, 2020
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“will be promoted soon” Support	2	448	June 8, 2020

Issue with Trust Levels

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