# Problemas ao registrar uma conta usando Protonmail ou Tutanota
**URL:** https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934
**Category:** Support
**Created:** [28 Novembro , 2018 02:11 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934 "2018-11-28T02:11:28Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@joe232](https://meta.discourse.org/u/joe232)
#### Post date: [28 Novembro , 2018 02:11 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/1 "2018-11-28T02:11:28Z")
Protonmail and Tutanota email services are free and open source and they use end to end encryption for email services. I am not too sure what is going on but when I am trying to register an account over at a different website that uses discourse, when I have used both Tutanota and Protonmail for registration, discourse claims that it has sent an email to the specified email but I end up not receiving anything in my inbox. I have checked the spam folders as well but nothing turned up. I have even resent the verification code but I still get nothing, which is getting rediculas. I have never had this issue when registering with a Google account. Why does discourse which is also a free and open source platform, forces users to use corproate owned email addresses rather than allowing users to use whatever email address they please to use?
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [28 Novembro , 2018 02:41 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/2 "2018-11-28T02:41:00Z")
We don’t — if the email is being sent but silently rejected (as spam or unwanted) by the email service, you would need to contact proton mail to figure out why.
Outlook / Hotmail is notorious for silent rejection of email they don’t like, by the way. This is not unheard of.
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### Author:  [@joe232](https://meta.discourse.org/u/joe232)
#### Post date: [28 Novembro , 2018 02:53 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/3 "2018-11-28T02:53:02Z")
But that is werid how both Tutanota and Protonmail does the same thing, even with disposible email addresses that I have used in the past the same issue occurs.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [28 Novembro , 2018 08:36 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/4 "2018-11-28T08:36:05Z")
Which service did you use to register here?
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### Author:  [@joe232](https://meta.discourse.org/u/joe232)
#### Post date: [28 Novembro , 2018 12:26 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/5 "2018-11-28T12:26:04Z")
I was registering to ARchLabs that uses Discourse, and I had that issue as mentioned above.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [28 Novembro , 2018 15:01 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/6 "2018-11-28T15:01:34Z")
Sure, but which service did you use to register here on meta?
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### Author:  [@joe232](https://meta.discourse.org/u/joe232)
#### Post date: [28 Novembro , 2018 23:03 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/7 "2018-11-28T23:03:38Z")
I used a Gmail account.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [29 Novembro , 2018 02:41 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/8 "2018-11-29T02:41:39Z")
So have you had problems registering using Protonmail to more than one Discourse site? Did you try to register here on meta with Protonmail before posting this?
> [@joe232](#):
>
> Why does discourse which is also a free and open source platform, forces users to use corproate owned email addresses rather than allowing users to use whatever email address they please to use?
You really can’t say that unless you can establish some pattern which suggests Discourse sites have a problem routing email to Protonmail. One occurrence doesn’t make for a pattern.
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### Author:  [@xrjota](https://meta.discourse.org/u/xrjota)
#### Post date: [1 Julho , 2020 13:54 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/9 "2020-07-01T13:54:24Z")
Olá
Estou enfrentando um problema semelhante com o ProtonMail
A conta de administrador da nossa implementação do Discourse é uma conta do ProtonMail. A maioria dos e-mails está sendo recebida, mas tentei alterar o administrador e o e-mail de confirmação (nem os e-mails de teste) foi recebido.
Já verifiquei a pasta de Spam, mas não há nada lá.
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### Author:  [@xrjota](https://meta.discourse.org/u/xrjota)
#### Post date: [1 Julho , 2020 14:16 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/10 "2020-07-01T14:16:51Z")
+1 aqui.
Mesmo problema.
Testei com outras contas de e-mail e funciona.
Em geral, consigo receber e-mails de notificação do Discourse, como novos tópicos, respostas a tópicos e convites, mas não consigo receber confirmações de “admin concedido” nem e-mails de teste.
Tentei enviar e-mails de teste para diferentes endereços, e o Protonmail não está mostrando os e-mails, nem na caixa de entrada nem na pasta de spam.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [1 Julho , 2020 15:09 UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934/11 "2020-07-01T15:09:32Z")
Se o problema for apenas com o Proton Mail, então é um problema do Proton Mail ou do seu serviço de entrega de e-mails.