# Issues setting up hostmail **URL:** \ **Category:** Self-hosting\ **Tags:** email\ **Created:** [October 8, 2023, 5:46pm UTC](https://meta.discourse.org/t/issues-setting-up-hostmail/281533 "2023-10-08T17:46:38Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![khat17](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/khat17/32/332013_2.png) [@khat17](https://meta.discourse.org/u/khat17)\ **Post date:** [October 16, 2023, 7:36pm UTC](https://meta.discourse.org/t/issues-setting-up-hostmail/281533/11 "2023-10-16T19:36:07Z")
I’d like to send kudos and thanks to @Arkshine for assistance thus far. Apparently the VPS cannot reach the hosted domain - hence the mails don’t work. That’s pretty weird, but I’m contacting the hosting provider to check on it. Will update. That was pretty quick and easy. A simple ping to the hosted domain from a SSH session to the VPS running Discourse showed what was up. Let’s see how it goes. _EDIT_ Kinda wished @Arkshine had replied so I could mark that as the solution. Anyways - heard back from the hosting provider. Apparently their servers automatically blocked the VPS IP due to failed attempts of SMTP. Not sure what was up with that - will change settings and run tests again and see. Should be good now - hosted IP is pingable from VPS now. Tested email settings and we’re good to go! Hopefully this info helps someone. If I could edit the OP then I’d just put in a TLDR - or they can just click the link to go to the solution. Again - many thanks to @Arkshine for all the help. Keep up the good work! --- _[View the full topic](https://meta.discourse.org/t/issues-setting-up-hostmail/281533)._