# Issues troubleshooting email
**URL:** https://meta.discourse.org/t/issues-troubleshooting-email/116016
**Category:** Self-hosting
**Created:** [April 25, 2019, 10:03pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016 "2019-04-25T22:03:58Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:03pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/1 "2019-04-25T22:03:58Z")
So, I have installed Discourse and I am having issues with the email.
I‘m using SparkPost and followed [this](https://www.sparkpost.com/docs/integrations/discourse/) guide.
Now I used the troubleshoot guide, and at the part where you‘re supposed to check the discourse logs is where I‘m at right now. I looked at them and found this:
Now, I understand this as an email was sent but something is not known or failed?
Could someone help me?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:17pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/2 "2019-04-25T22:17:02Z")
Where did you install Discourse?
Is DNS working correctly? Can you resolve the mail server address from the server?
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:19pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/3 "2019-04-25T22:19:42Z")
I installed discord on a cloud server.
What exactly do you mean with _can you resolve the mail server address from the server_?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:20pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/4 "2019-04-25T22:20:33Z")
I mean can you use PING or NSLOOKUP to resolve the address you entered during `discourse-setup` for sparkpost?
Did you follow the [standard install guide](https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md)? How did you install Discourse onto the server?
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:26pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/5 "2019-04-25T22:26:05Z")
> [@Stephen](#):
>
> address you entered during discourse-setup for sparkpost.
The STMP address from SparkPost?
> [@Stephen](#):
>
> Did you follow the [standard install guide](https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md)? How did you install Discourse onto the server?
I did everything like in the guide. I installed it with docker.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:31pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/6 "2019-04-25T22:31:31Z")
The address of the SMTP server, which is a DNS name, not the SMTP address sparkpost is using, which would be in the format [user@realm.com](mailto:user@realm.com)
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:35pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/7 "2019-04-25T22:35:17Z")
 
Anything here?
(Sorry if this is hard..)
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:37pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/8 "2019-04-25T22:37:31Z")
So
SSH into your server and do this:
`ping smtp.sparkpostmail.com`
Also, if you:
`cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com"`
What’s the response?
If you don’t get back a line like this:
`DISCOURSE_SMTP_ADDRESS: smtp.sparkpostmail.com`
It’s very likely that you typo’d the address during discourse-setup, which would explain why your server can’t resolve it. You can re-run discourse-setup or edit the app.yml to correct it.
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:43pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/9 "2019-04-25T22:43:58Z")
> [@Stephen](#):
>
> `cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com"`
> [@Stephen](#):
>
> ping [smtp.sparkpostmail.com](http://smtp.sparkpostmail.com)
Since there is no response from this:
> [@Stephen](#):
>
> `cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com"`
It means this:
> [@Stephen](#):
>
> It’s very likely that you typo’d the address during discourse-setup, which would explain why your server can’t resolve it. You can re-run discourse-setup or edit the app.yml to correct it.
Right?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:46pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/10 "2019-04-25T22:46:07Z")
If you’re SSH’d into the Discourse server **and** Discourse is installed in that path then yes.
You can check what’s in that line by doing this:
`cat /var/discourse/containers/app.yml | grep "DISCOURSE_SMTP_ADDRESS:"`
It should return something, if it doesn’t then there’s something more fundamental that’s awry with your setup.
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:47pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/11 "2019-04-25T22:47:29Z")
Here we go
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:48pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/12 "2019-04-25T22:48:37Z")
Oh I see it now, I wrote stmp even though it‘s smtp.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:51pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/13 "2019-04-25T22:51:53Z")
Yep, so you transposed two characters, which led to an invalid mail server address. DNS resolution failed and gave you the original error.
You can:
1. re-run `discourse-setup` if you would prefer a prompt-driven process
2. edit it by hand using `vi` or `nano`
3. Use this to automatically substitute it for you:
> `sed -i 's/stmp.sparkpostmail.com/smtp.sparkpostmail.com/g' /var/discourse/containers/app.yml`
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### Author:  [@MST2](https://meta.discourse.org/u/MST2)
#### Post date: [April 25, 2019, 10:52pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/14 "2019-04-25T22:52:52Z")
Thanks for your help! I‘ll set it up the correct way now and I‘ll post in here again if it still does not work.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 25, 2019, 10:53pm UTC](https://meta.discourse.org/t/issues-troubleshooting-email/116016/15 "2019-04-25T22:53:48Z")
Good luck, it _should_ be plain sailing from here, let us know if not.