# 我已创建了一个新群组，但无法通过私信向该群组发送邮件。 **URL:** \ **Category:** Support\ **Created:** [2019年六月26日 11:00 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383 "2019-06-26T11:00:50Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Jamie\_Farrelly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jamie_farrelly/32/147698_2.png) [@Jamie\_Farrelly](https://meta.discourse.org/u/Jamie_Farrelly)\ **Post date:** [2019年六月26日 11:00 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/1 "2019-06-26T11:00:51Z")
I created a new group and added some users to it (a few hundred people). I wanted to PM all these users so they get an email about what I want to send to them, however no emails seem to be sent for some reason. Eg. I sent a PM to @newGroup When I created the group I allowed Admins, mods etc to mention the group so that’s not the issue. Maybe I’m missing something else? Any idea? Thanks. ---
**Author:** ![Stephen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/stephen/32/95011_2.png) [@Stephen](https://meta.discourse.org/u/Stephen)\ **Post date:** [2019年六月26日 11:02 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/2 "2019-06-26T11:02:03Z")
How long after sending the PM did you check whether an email had been created? Where did you check? ---
**Author:** ![Jamie\_Farrelly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jamie_farrelly/32/147698_2.png) [@Jamie\_Farrelly](https://meta.discourse.org/u/Jamie_Farrelly)\ **Post date:** [2019年六月26日 11:04 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/3 "2019-06-26T11:04:37Z")
I waited about 15 mins. And I checked the Settings → Emails —\> Sent ---
**Author:** ![dax](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/dax/32/244677_2.png) [@dax](https://meta.discourse.org/u/dax)\ **Post date:** [2019年六月26日 11:36 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/4 "2019-06-26T11:36:58Z")
> [@Jamie\_Farrelly](#): > > (a few hundred people). By default there is a limit set to 100 to the number of emails we send to a group. Have you changed this setting `max users notified per group mention` before send the PM? ---
**Author:** ![Jamie\_Farrelly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jamie_farrelly/32/147698_2.png) [@Jamie\_Farrelly](https://meta.discourse.org/u/Jamie_Farrelly)\ **Post date:** [2019年六月26日 11:41 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/5 "2019-06-26T11:41:23Z")
I’ve changed that to 10,000 before doing this! ---
**Author:** ![Jamie\_Farrelly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jamie_farrelly/32/147698_2.png) [@Jamie\_Farrelly](https://meta.discourse.org/u/Jamie_Farrelly)\ **Post date:** [2019年六月26日 12:25 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/6 "2019-06-26T12:25:32Z")
So I can’t mention trust level 0 because there’s too many people in there. So I’ve broke them down to members1, members2 and so on (around 500-999 per group). Noticed that one of the users has a custom group (one that I created) but the primary group is empty, wonder if this is related? ![image](https://global.discourse-cdn.com/meta/original/3X/f/e/fe6fea2d3f02aaccefe801636cea6a1034a1857a.png) ---
**Author:** ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\ **Post date:** [2019年六月26日 12:48 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/7 "2019-06-26T12:48:05Z")
Any particular reason you are not using a newsletter tool for mailing all your members? The primary group is not relevant for this. ---
**Author:** ![Jamie\_Farrelly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jamie_farrelly/32/147698_2.png) [@Jamie\_Farrelly](https://meta.discourse.org/u/Jamie_Farrelly)\ **Post date:** [2019年六月26日 12:59 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/8 "2019-06-26T12:59:17Z")
That’s an option but I’d rather do it inside the forum if possible. I used [@trust\_level\_2](https://meta.discourse.org/groups/trust_level_2) for example (not many members in that - about 500) and this emailed everybody. So I thought if I add people to a group of the same size and PM them they’d get an email. I’ve just tried with a small group of 70 users and that didn’t send an email either so it’s not size related I don’t think. ---
**Author:** ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\ **Post date:** [2019年六月26日 13:01 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/9 "2019-06-26T13:01:01Z")
you could check sidekiq and the error logs? maybe there’s a sidekiq task you can run manually, or it will just take a while to get them all sent. Not sure. ---
**Author:** ![Jamie\_Farrelly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jamie_farrelly/32/147698_2.png) [@Jamie\_Farrelly](https://meta.discourse.org/u/Jamie_Farrelly)\ **Post date:** [2019年六月26日 17:27 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/10 "2019-06-26T17:27:10Z")
I’ll do that next. It’s weird, even my digest emails have stopped. But I can see emails are still being sent to users for other flows like when someone replies ---
**Author:** ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)\ **Post date:** [2022年十二月17日 11:55 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/11 "2022-12-17T11:55:00Z")
---
**Author:** ![Stephen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/stephen/32/95011_2.png) [@Stephen](https://meta.discourse.org/u/Stephen)\ **Post date:** [2022年十二月17日 14:39 UTC](https://meta.discourse.org/t/ive-created-a-new-group-but-unable-to-email-this-group-by-pm/121383/12 "2022-12-17T14:39:05Z")