# JSON parsing error in X-MSYS-API
**URL:** https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395
**Category:** Support
**Created:** [November 2, 2016, 8:24pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395 "2016-11-02T20:24:39Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@philh](https://meta.discourse.org/u/philh)
#### Post date: [November 2, 2016, 8:24pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/1 "2016-11-02T20:24:39Z")
On two different relatively new instances email has stopped working.
Sending test email from admin shows this in admin/email/skipped
```
[Sender] 550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0
```
Tried rebuilding but no change. Any suggestions?
Edit: running 1.7.0.beta7
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [November 2, 2016, 10:16pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/2 "2016-11-02T22:16:04Z")
Are you using sparkpost as mail provider?
---
### Author:  [@philh](https://meta.discourse.org/u/philh)
#### Post date: [November 2, 2016, 10:17pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/3 "2016-11-02T22:17:35Z")
Yes, using sparkpost.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [November 2, 2016, 10:20pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/4 "2016-11-02T22:20:31Z")
Hmm so this is specific to sparkpost?
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [November 2, 2016, 10:22pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/5 "2016-11-02T22:22:15Z")
Yeah. It’s the header we use to send SparkPost the message\_id in case we get a bounce.
---
### Author:  [@JakeHower](https://meta.discourse.org/u/JakeHower)
#### Post date: [November 2, 2016, 10:50pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/6 "2016-11-02T22:50:00Z")
I’ve got the exact same issue with SparkPost too. Every outbound email is being rejected.
This is the raw json
```
{"bounce_class":"25","customer_id":"94563","error_code":"550","event_id":"84456312826851433","msg_from":"reply+verp-be6a5b9dba99f405d9de60d7c1925275@fastgrowth.io","raw_rcpt_to":"jake@fastgrowth.io","raw_reason":"550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0","rcpt_meta":{},"rcpt_tags":[],"rcpt_to":"jake@fastgrowth.io","reason":"550 5.6.0 JSON parsing error in {hash}: continue at offset 0","remote_addr":"159.203.174.197:52884","tdate":"2016-11-02T22:44:07.000Z","template_id":"smtp_84456312805812268","template_version":"0","transmission_id":"84456312805812268","type":"policy_rejection","timestamp":"2016-11-03T09:44:07.000+11:00"}
```
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [November 3, 2016, 2:00am UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/7 "2016-11-03T02:00:44Z")
This should be fixed now 🐎
[https://github.com/discourse/discourse/commit/17169b3037037103a54317c1f03b86f1359ed1a7](https://github.com/discourse/discourse/commit/17169b3037037103a54317c1f03b86f1359ed1a7)
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [November 3, 2016, 2:00am UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/8 "2016-11-03T02:00:46Z")