# JSON parsing error in X-MSYS-API

**URL:** <https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395>\
**Category:** Product Support\
**Created:** [2 Novembre 2016, 8:24pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395 "2016-11-02T20:24:39Z")\
**Posts on this page:** 1\
**Showing post:** 6

<div class="post-metadata">

**Author:** ![JakeHower](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jakehower/32/107662_2.png) [@JakeHower](https://meta.discourse.org/u/JakeHower)\
**Post date:** [2 Novembre 2016, 10:50pm UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395/6 "2016-11-02T22:50:00Z")

</div>

I’ve got the exact same issue with SparkPost too. Every outbound email is being rejected.

This is the raw json

```
{"bounce_class":"25","customer_id":"94563","error_code":"550","event_id":"84456312826851433","msg_from":"reply+verp-be6a5b9dba99f405d9de60d7c1925275@fastgrowth.io","raw_rcpt_to":"jake@fastgrowth.io","raw_reason":"550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0","rcpt_meta":{},"rcpt_tags":[],"rcpt_to":"jake@fastgrowth.io","reason":"550 5.6.0 JSON parsing error in {hash}: continue at offset 0","remote_addr":"159.203.174.197:52884","tdate":"2016-11-02T22:44:07.000Z","template_id":"smtp_84456312805812268","template_version":"0","transmission_id":"84456312805812268","type":"policy_rejection","timestamp":"2016-11-03T09:44:07.000+11:00"}

```

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