Hi, I use a system set up where I have a touchscreen monitor as well as an attached mouse. I also have a laptop where it only has the mouse for input.
If I hit reply on my laptop, the focus is automatically set to the message input box so that I can begin typing straight away. However with my system with the touchscreen monitor attached, this focus isn’t given. A recent change must have happened since this wasn’t an issue until perhaps a week or two ago, and to me it feels like a fairly commonplace misjudgement of possibly assuming that if a touch enabled system is detected, that it should act like a touch-only device.
If this is the case I’d hope something as simple as a flag on mouse movement would allow you to define a session as being one of multi-input potential and to either act like a mouse-only device, or to keep a track of what the last interaction was and deliver the appropriate user-journey to providing for the on-screen interactions?