# Lightbox not working on Discourse

**URL:** https://meta.discourse.org/t/lightbox-not-working-on-discourse/220494
**Category:** Support
**Created:** [March 9, 2022, 5:15am UTC](https://meta.discourse.org/t/lightbox-not-working-on-discourse/220494 "2022-03-09T05:15:18Z")
**Posts on this page:** 1
**Showing post:** 15

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### Author: ![osioke](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/osioke/32/238946_2.png) [@osioke](https://meta.discourse.org/u/osioke)
#### Post date: [March 30, 2022, 9:40am UTC](https://meta.discourse.org/t/lightbox-not-working-on-discourse/220494/15 "2022-03-30T09:40:24Z")

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We’ve seen this happen intermittently and we are looking at what could be the cause. We need a consistent reproduction of this scenario more than once with steps one can follow, so we can find a fix for it. So far we haven’t been able to do this.

For a quick fix, would you mind taking a [full backup of your instance](https://meta.discourse.org/t/create-download-and-restore-a-backup-of-your-discourse-database/122710), reinstalling your instance following the [standard install](https://meta.discourse.org/t/142537?silent=true) and [restoring the full backup](https://meta.discourse.org/t/create-download-and-restore-a-backup-of-your-discourse-database/122710)? That always seems to resolve the issue.

We will keep looking at this though.

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_[View the full topic](https://meta.discourse.org/t/lightbox-not-working-on-discourse/220494)._