# List with Active Users cannot be loaded

**URL:** https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406
**Category:** Bug
**Created:** [July 21, 2020, 4:18pm UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406 "2020-07-21T16:18:09Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![markusCH](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@markusCH](https://meta.discourse.org/u/markusCH)
#### Post date: [July 21, 2020, 4:18pm UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/1 "2020-07-21T16:18:09Z")

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Hi

I have a problem with the list of active users. The active user list cannot be loaded, the loading wheel rotates endlessly.

Step to reproduce:

1. Open the home page (`/`)
2. Click on the hamburger menu in the upper right corner next to the avatar
3. Select “Admin” (`/admin`)
4. Select “Users” (`/admin/users/list/active`)
5. Now the rotating loading animation appears. But the list is not loaded.

Important: The problem only occurs if I go the way described above. If I call the URL directly (`/admin/users/list/active`), the problem does not occur.

In the Chromium Developer Tools I see the following Javascript Error after step 3:

 ![devtools](https://global.discourse-cdn.com/meta/original/3X/6/7/675662d92f9e6f94261b936147af1c13fe7a840d.png)

From [https://meta.discourse.org/t/how-to-make-bug-reports-for-discourse/33070:](https://meta.discourse.org/t/how-to-make-bug-reports-for-discourse/33070:)

> Make sure the bug isn’t already resolved. Search for similar issues in the bug category

Have searched and found no bug which could fit.

> Make sure you can reproduce your problem on the default sandbox at [try.discourse.org](http://try.discourse.org)

Unfortunately this is not possible because I do not have admin rights on the sandbox installation.

Details:

- Version: 2.5.0 (c33847b30d)
- Installed from `https://github.com/discourse/discourse_docker.git`

Kind regards  
Markus

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<div class="post-metadata">

### Author: ![IAmGav](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/iamgav/32/235598_2.png) [@IAmGav](https://meta.discourse.org/u/IAmGav)
#### Post date: [July 21, 2020, 4:27pm UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/2 "2020-07-21T16:27:46Z")

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> [@markusCH](#):
>
> Details:
> 
> - Version: 2.5.0 (c33847b30d)
> - Installed from `https://github.com/discourse/discourse_docker.git`

Version 2.6.0.beta1 is out and available. Can i suggest making a backup and then proceed to upgrade your version and see if that solves the issue ?

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### Author: ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)
#### Post date: [July 22, 2020, 3:46am UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/3 "2020-07-22T03:46:51Z")

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What is the list of plugins you have installed?

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<div class="post-metadata">

### Author: ![markusCH](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@markusCH](https://meta.discourse.org/u/markusCH)
#### Post date: [July 22, 2020, 11:57am UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/4 "2020-07-22T11:57:14Z")

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> Version 2.6.0.beta1

So am I right in assuming that you are not experiencing the same problem?  
I will test 2.6.0.beta1 and then report again.

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<div class="post-metadata">

### Author: ![markusCH](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@markusCH](https://meta.discourse.org/u/markusCH)
#### Post date: [July 22, 2020, 11:58am UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/5 "2020-07-22T11:58:20Z")

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> What is the list of plugins you have installed?

According to `/admin/plugins` only one plugin:

- docker\_manager, 0.1, enabled: yes

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<div class="post-metadata">

### Author: ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)
#### Post date: [July 23, 2020, 2:01am UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/6 "2020-07-23T02:01:03Z")

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Can you rebuild from the console?

`cd /var/discourse`  
`./launcher rebuild app`

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<div class="post-metadata">

### Author: ![markusCH](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@markusCH](https://meta.discourse.org/u/markusCH)
#### Post date: [July 28, 2020, 7:37am UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/7 "2020-07-28T07:37:13Z")

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Hi Sam

We have rebuilt the container in the course of a migration. The version is still the same, but now it works! So we can close this thread. Thanks four your help.

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [July 28, 2020, 8:07am UTC](https://meta.discourse.org/t/list-with-active-users-cannot-be-loaded/158406/8 "2020-07-28T08:07:48Z")

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