# Login troubles from Android?
**URL:** https://meta.discourse.org/t/login-troubles-from-android/323497
**Category:** Support
**Created:** [August 27, 2024, 2:08am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497 "2024-08-27T02:08:22Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [August 27, 2024, 2:08am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/1 "2024-08-27T02:08:23Z")
I am not able to login ([discourse.peacefulscience.org](http://discourse.peacefulscience.org)) from my Android phone, either directly or using the Discourse App. I tried clearing cookies and reinstalled the App, but no go.
I can access the forum normally from PC and Chromebook, so I’m not sure what is going on?
---
### Author:  [@Heliosurge](https://meta.discourse.org/u/Heliosurge)
#### Post date: [August 27, 2024, 3:38am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/2 "2024-08-27T03:38:56Z")
([http://discourse.peacefulscience.org/](http://discourse.peacefulscience.org/))
No HTTPS
However when I try with changing to HTTPS it still has connection issue.
([https://discourse.peacefulscience.org/](https://discourse.peacefulscience.org/))
Both will onebox. So presume maybe an issue with site cert maybe?
> **[Peaceful Science](https://discourse.peacefulscience.org/)**
>
> Exploring the grand questions together.
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### Author:  [@HAWK](https://meta.discourse.org/u/HAWK)
#### Post date: [August 27, 2024, 3:52am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/3 "2024-08-27T03:52:40Z")
It’s on our hosting and everything appears to be ok on our end although I don’t have an Android device to test.
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### Author:  [@Heliosurge](https://meta.discourse.org/u/Heliosurge)
#### Post date: [August 27, 2024, 4:47am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/4 "2024-08-27T04:47:30Z")
I tried Firefox focus an anonymous browser. With no luck.(Android)
I just get a.connection reset error right away.
Chrome suggests internet might not be available. Error connection reset
Detail
Phone Google Pixel 8 up-to-date.
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### Author:  [@Don](https://meta.discourse.org/u/Don)
#### Post date: [August 27, 2024, 5:12am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/5 "2024-08-27T05:12:13Z")
Hello 👋
I can signup and login (I try to login with passkey too) without any problem in browser and DiscourseHub app. Android 10, Chrome 127.0.6533.103.
However the Google Login gives me an error.
`The OAuth client was deleted.`
I didn’t check the other external logins.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [August 27, 2024, 10:06am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/6 "2024-08-27T10:06:07Z")
Do you have a very old android device? One guys is that your root certs are too old so the new ones are not recognized.
What version of the os do you have? Can it be updated?
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### Author:  [@Heliosurge](https://meta.discourse.org/u/Heliosurge)
#### Post date: [August 27, 2024, 10:36am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/7 "2024-08-27T10:36:01Z")
My Pixel 8 has only just had the pixel 9 released.
Android 14
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### Author:  [@Firepup650](https://meta.discourse.org/u/Firepup650)
#### Post date: [August 27, 2024, 11:17am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/8 "2024-08-27T11:17:45Z")
Android 13 (using Chrome) here, site seems to work fine for me.
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### Author:  [@supermathie](https://meta.discourse.org/u/supermathie)
#### Post date: [August 27, 2024, 4:21pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/9 "2024-08-27T16:21:23Z")
Everything looks good from here. SSL Labs [shows](https://www.ssllabs.com/ssltest/analyze.html?d=discourse.peacefulscience.org&s=184.105.99.75&latest) Android all the way back to 4.4.2 should be able to connect to the site:
Does it work if you turn off WiFi? Does it fail again if you turn it back on?
This kind of looks like protocol interference on the client side, possibly by your ISP or something on your phone for some reason. I’d be happy to diagnose it further but we’d need additional information and a bit of back and forth.
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### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [August 27, 2024, 5:03pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/10 "2024-08-27T17:03:57Z")
Thanks for all the response everyone! 🙂
I checked for “http **S** ” and I still have the trouble. I can login here on Meta just fine.
> [@pfaffman](#):
>
> Do you have a very old android device? One guys is that your root certs are too old so the new ones are not recognized.
>
> What version of the os do you have? Can it be updated?
Pixel 6 on Android 14
Can root certs be updated??
> [@supermathie](#):
>
> Does it work if you turn off WiFi? Does it fail again if you turn it back on?
Good question! testing …
AND **it’s working with WiFi off** (just really slow because of weak signal inside my office building). I had the same login trouble at home, so it seems to be my phone that is the issue.
It seems if I can login here I should be able to login at my own site, but I don’t really understand the cause or the solution?
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### Author:  [@supermathie](https://meta.discourse.org/u/supermathie)
#### Post date: [August 27, 2024, 6:44pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/11 "2024-08-27T18:44:30Z")
> [@Dan\_Eastwood](#):
>
> Can root certs be updated??
This isn’t the problem here.
> [@Dan\_Eastwood](#):
>
> it’s working with WiFi off
> [@Dan\_Eastwood](#):
>
> I had the same login trouble at home
OK, let’s keep doing the differential.
- wifi (office): fails
- cell (office): works
- ? (home): works? fails?
> [@Dan\_Eastwood](#):
>
> the same login trouble at home
Let’s be very specific: what exactly is the “login trouble”? Is it the same “can’t provide a secure connection” message? I’d refer to this as a “SSL connection failure” since you can’t even attempt a login.
Do you also get that at home? Is it the _exact_ same?
Presumably “at home” you mean on wifi, so does this mean you get the same behaviour:
- at home, on wifi: fails with “can’t provide a secure connection”
- at home, on cell: works
It’s important to clearly establish how it’s failing before we start guessing at solutions; we’re still gathering information here.
Does it work via wifi on an _independent_ wifi network?
Do you have a VPN (corporate or otherwise) enabled on your phone?
What does [https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html](https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html) show from your phone in _each_ situation?
* * *
Since this is only happening with your domain name, my _guess_ is you have some sort of HTTP or DNS filtering happening on your client (possibly on your phone, on your home network, or on your work network).
If I punch in your site address into the [first URL checker I find](https://www.urlvoid.com/scan/discourse.peacefulscience.org/), I see it’s listed in a few databases:
Clicking through to the Fortinet page shows they have it listed:
Are you using one of these products at work, home, or on your device?
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [August 27, 2024, 6:59pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/12 "2024-08-27T18:59:42Z")
> [@supermathie](#):
>
> my _guess_ is you have some sort of HTTP or DNS filtering happening on your client (possibly on your phone, on your home network, or on your work network).
If it works on his own phone network and not on his corporate WIFI, then I blame the corporate wifi. If you have IT people, I’d ask them to see if they can log in.
Does it work on your laptop on the work wifi?
> [@supermathie](#):
>
> > [@Dan\_Eastwood](#):
> >
> > I had the same login trouble at home, so it seems to be my phone that is the issue.
Oops. I missed that. I was going on this:
> [@supermathie](#):
>
> - wifi (office): fails
> - cell (office): works
> - ? (home): works
---
### Author:  [@supermathie](https://meta.discourse.org/u/supermathie)
#### Post date: [August 27, 2024, 7:00pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/13 "2024-08-27T19:00:34Z")
Yeah, exactly, there’s a lot of clarification that needs to happen here around:
> [@Dan\_Eastwood](#):
>
> I had the same login trouble at home, so it seems to be my phone that is the issue.
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### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [August 27, 2024, 7:32pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/14 "2024-08-27T19:32:58Z")
Wow, thanks for all that. I’m not at home so I can’t verify all this right now, but I’m pretty sure it is the same. Will confirm this evening.
No VPN on my phone.
> What does [https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html](https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html) show from your phone in _each_ situation?
OK, I’ll need to get to you back on testing my phone when I more time and a better connection.
Our site being tagged as Phishing is a problem. I have contacted the owner, and I’ll follow up on that too.
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### Author:  [@Heliosurge](https://meta.discourse.org/u/Heliosurge)
#### Post date: [August 27, 2024, 7:48pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/15 "2024-08-27T19:48:08Z")
> [@pfaffman](#):
>
> Oops. I missed that. I was going on this:
>
> > [@supermathie](#):
> >
> > - wifi (office): fails
> > - cell (office): works
> > - ? (home): works
I was at work last night. In their wifi. Today home wifi is working. So might be an issue with the wifi network like you suggested.
Home wifi is working. Though I think he mentioned a Chromebook works?
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### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [August 30, 2024, 1:31am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/16 "2024-08-30T01:31:03Z")
> [@Heliosurge](#):
>
> Home wifi is working. Though I think he mentioned a Chromebook works?
Yes, Chromebook works as it should on WiFi.
> [@supermathie](#):
>
> OK, let’s keep doing the differential.
>
> - wifi (office): fails
> - cell (office): works
> - ? (home): works? fails?
Phone fails on Home WiFi
> [@supermathie](#):
>
> Let’s be very specific: what exactly is the “login trouble”? Is it the same “can’t provide a secure connection” message? I’d refer to this as a “SSL connection failure” since you can’t even attempt a login.
>
> Do you also get that at home? Is it the _exact_ same?
OK then, SSL connection failure it is. Exactly the same on home WiFi.
> [@supermathie](#):
>
> Are you using one of these products at work, home, or on your device?
I am not using any of those products.
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### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [August 30, 2024, 1:45am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/17 "2024-08-30T01:45:33Z")
> [@Dan\_Eastwood](#):
>
> > What does [https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html](https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html) show from your phone in _each_ situation?
>
> OK, I’ll need to get to you back on testing my phone when I more time and a better connection.
From home, with or without WiFi, I see a lot of
“Your user agent is not vulnerable.”
Could not test from work today due to other network difficulties.
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### Author:  [@Heliosurge](https://meta.discourse.org/u/Heliosurge)
#### Post date: [August 30, 2024, 2:04am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/18 "2024-08-30T02:04:19Z")
> [@Dan\_Eastwood](#):
>
> OK then, SSL connection failure it is. Exactly the same on home WiFi.
This may help get to the root cause. Though in theory I should have the same connection issue on my phone in home wifi. For me it connected fine at home
Can you connect when on mobile data?
If not might be phone inet security settings or a browser plugin maybe..
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### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [September 3, 2024, 3:23am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/19 "2024-09-03T03:23:05Z")
Yes I can connect on mobile. That may have to be my short term work around.
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### Author:  [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)
#### Post date: [September 3, 2024, 3:25am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/20 "2024-09-03T03:25:26Z")
A strange thing happened just now, I briefly had a working connection on WiFi (browser and app), then when I tried to reload it gave me the SSL error again.
[Next page](https://meta.discourse.org/t/login-troubles-from-android/323497.md?page=2)