# Login troubles from Android?

**URL:** <https://meta.discourse.org/t/login-troubles-from-android/323497>\
**Category:** Product Support\
**Created:** [August 27, 2024, 2:08am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497 "2024-08-27T02:08:22Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![supermathie](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/supermathie/32/507518_2.png) [@supermathie](https://meta.discourse.org/u/supermathie)\
**Post date:** [August 27, 2024, 6:44pm UTC](https://meta.discourse.org/t/login-troubles-from-android/323497/11 "2024-08-27T18:44:30Z")

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> [@Dan\_Eastwood](#):
>
> Can root certs be updated??

This isn’t the problem here.

> [@Dan\_Eastwood](#):
>
> it’s working with WiFi off

> [@Dan\_Eastwood](#):
>
> I had the same login trouble at home

OK, let’s keep doing the differential.

- wifi (office): fails
- cell (office): works
- ? (home): works? fails?

> [@Dan\_Eastwood](#):
>
> the same login trouble at home

Let’s be very specific: what exactly is the “login trouble”? Is it the same “can’t provide a secure connection” message? I’d refer to this as a “SSL connection failure” since you can’t even attempt a login.

Do you also get that at home? Is it the _exact_ same?

Presumably “at home” you mean on wifi, so does this mean you get the same behaviour:

- at home, on wifi: fails with “can’t provide a secure connection”
- at home, on cell: works

It’s important to clearly establish how it’s failing before we start guessing at solutions; we’re still gathering information here.

Does it work via wifi on an _independent_ wifi network?  
Do you have a VPN (corporate or otherwise) enabled on your phone?  
What does [https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html](https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html) show from your phone in _each_ situation?

* * *

Since this is only happening with your domain name, my _guess_ is you have some sort of HTTP or DNS filtering happening on your client (possibly on your phone, on your home network, or on your work network).

If I punch in your site address into the [first URL checker I find](https://www.urlvoid.com/scan/discourse.peacefulscience.org/), I see it’s listed in a few databases:

 ![This image shows a screenshot of a webpage with a red header and a white background. The screenshot appears to be a report summary for a website. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/f/3/4/f34e0ef8856db230b305d3b10391b9e050fa42b0.png)

Clicking through to the Fortinet page shows they have it listed:

 ![In this image, there is a webpage design for the "Web Filter Lookup" feature on the FortiGuard Labs website. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/7/d/8/7d8c07e362b95d0c12011bc044f578a85938fff0.png)

Are you using one of these products at work, home, or on your device?

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_[View the full topic](https://meta.discourse.org/t/login-troubles-from-android/323497)._