# Losing points?
**URL:** https://meta.discourse.org/t/losing-points/273675
**Category:** Support
**Tags:** gamification
**Created:** [August 2, 2023, 4:17pm UTC](https://meta.discourse.org/t/losing-points/273675 "2023-08-02T16:17:07Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@xomiamoore](https://meta.discourse.org/u/xomiamoore)
#### Post date: [August 2, 2023, 4:17pm UTC](https://meta.discourse.org/t/losing-points/273675/1 "2023-08-02T16:17:07Z")
Hello! I recently installed the gamification plugin, and one of our community members is reporting that his score dropped from over 1060 points all time to 1020-ish. ([Full thread here.](https://forum.camunda.io/t/how-community-leader-board-scores-work/46657))
Is there anything that would cause someone to lose points? As far as I can tell, there are only ways to gain points.
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### Author:  [@piffy](https://meta.discourse.org/u/piffy)
#### Post date: [August 2, 2023, 4:20pm UTC](https://meta.discourse.org/t/losing-points/273675/2 "2023-08-02T16:20:11Z")
> [@Users losing disproportionate amount of cheers](https://meta.discourse.org/t/users-losing-disproportionate-amount-of-cheers/236855):
>
> Hello! I’ve sent this in chat, but I’m unsure if you’ve seen it Originally sent in [@Falco](https://meta.discourse.org/chat/channel/255/-) [image] hiddenseal So some of my users notice that the Cheer score goes down by 10-20 points after some time I guess it could decrease if someone removed likes or accepted solutions, but the thing is, usually, after I ran rake the numbers go up If this sounds like a bug, please tell me what can I do to help pinpoint it
Might be relevant. My understanding was this bug was fixed though
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### Author:  [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)
#### Post date: [August 2, 2023, 4:33pm UTC](https://meta.discourse.org/t/losing-points/273675/3 "2023-08-02T16:33:47Z")
I would recommend updating your forum to the latest version as that bug was an outdated bug that was fixed a while ago.
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### Author:  [@xomiamoore](https://meta.discourse.org/u/xomiamoore)
#### Post date: [August 2, 2023, 4:37pm UTC](https://meta.discourse.org/t/losing-points/273675/4 "2023-08-02T16:37:42Z")
Do you know what version? We’re on 3.1.0.beta6 which is fairly recent.
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### Author:  [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)
#### Post date: [August 2, 2023, 4:38pm UTC](https://meta.discourse.org/t/losing-points/273675/5 "2023-08-02T16:38:05Z")
Wait, this is a new bug? There was an old bug a whole ago, but this bug looks new to me.
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [August 2, 2023, 5:06pm UTC](https://meta.discourse.org/t/losing-points/273675/6 "2023-08-02T17:06:55Z")
The scores do recalculate, so it is possible to see some small dips if posts or topics are deleted for instance, or if solutions are marked and then changed.
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### Author:  [@xomiamoore](https://meta.discourse.org/u/xomiamoore)
#### Post date: [August 2, 2023, 9:02pm UTC](https://meta.discourse.org/t/losing-points/273675/7 "2023-08-02T21:02:06Z")
That makes sense, but it seems like they are changing dramatically from day to day (I’ve only had the plugin installed for about a week). I did backfill the scores when I first installed it.
Looking at the logs, the user whose points are changing doesn’t seem to align with posts that have been deleted over this time. 🤔
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [August 3, 2023, 7:18am UTC](https://meta.discourse.org/t/losing-points/273675/8 "2023-08-03T07:18:49Z")
Sometimes `scorable categories` can be relevant if you don’t have scoring sitewide? Moving topics between scoring and non-scoring categories could account for some changes.
Though I think the last time we were tracking the scoring blip from the previous #Contribute > Bug topic it helped to run the backfill again and compare the results. Could you give that a go and see if there’s a difference?
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### Author:  [@xomiamoore](https://meta.discourse.org/u/xomiamoore)
#### Post date: [August 8, 2023, 4:39pm UTC](https://meta.discourse.org/t/losing-points/273675/9 "2023-08-08T16:39:36Z")
I think this is the issue! I had moved some things into new categories and those weren’t listed as `scoreable categories`.
I need to talk to my IT team to run the backfill command, but will update here when I can.
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### Author:  [@xomiamoore](https://meta.discourse.org/u/xomiamoore)
#### Post date: [August 9, 2023, 4:14pm UTC](https://meta.discourse.org/t/losing-points/273675/10 "2023-08-09T16:14:04Z")
The `scorable categories` were indeed the issue due to reorganizing categories. Note to others, don’t mess with 10 different things at once :facepalm:
Thank you all and especially @JammyDodger for your help!
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [September 8, 2023, 4:14pm UTC](https://meta.discourse.org/t/losing-points/273675/11 "2023-09-08T16:14:20Z")
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