Hello! I recently installed the gamification plugin, and one of our community members is reporting that his score dropped from over 1060 points all time to 1020-ish. ( Full thread here. ) Is there anything that would cause someone to lose points? As far as I can tell, there are only ways to gain poin…

Sometimes scorable categories can be relevant if you don’t have scoring sitewide? Moving topics between scoring and non-scoring categories could account for some changes. Though I think the last time we were tracking the scoring blip from the previous bug topic it helped to run the backfill again a…

[image] Users losing disproportionate amount of cheers Bug Hello! I’ve sent this in chat, but I’m unsure if you’ve seen it Originally sent in @Falco [image] hiddenseal So some of my users notice that the Cheer score goes down by 10-20 points …

I would recommend updating your forum to the latest version as that bug was an outdated bug that was fixed a while ago.

Wait, this is a new bug? There was an old bug a whole ago, but this bug looks new to me.

The scores do recalculate, so it is possible to see some small dips if posts or topics are deleted for instance, or if solutions are marked and then changed.

That makes sense, but it seems like they are changing dramatically from day to day (I’ve only had the plugin installed for about a week). I did backfill the scores when I first installed it. Looking at the logs, the user whose points are changing doesn’t seem to align with posts that have been dele…

I think this is the issue! I had moved some things into new categories and those weren’t listed as scoreable categories. I need to talk to my IT team to run the backfill command, but will update here when I can.

The scorable categories were indeed the issue due to reorganizing categories. Note to others, don’t mess with 10 different things at once :facepalm: Thank you all and especially @JammyDodger for your help!

Losing points?

Support

xomiamoore (Mia) August 2, 2023, 4:37pm 4

Do you know what version? We’re on 3.1.0.beta6 which is fairly recent.

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Losing points?

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