Our MacOs users with older system can se all categories and a post list, But when they click on the posts it´s empty… no reply buttons etc… Only topic title and categories are shown… Also no device info for this user from sysadmin pages… Is there a user firewall or similar error ( must allow cockies etc) , perhaps a system requirement error specific for posts, or is it something we have forgotten in our setup? We have 2 users with the same issue.

MacOS 10.8.5 has 337 known vulnerabilities and was released five years ago, three years after the original launch of Mountain Lion. Apple themselves haven’t supported it since 2016. As far as I know the latest version of Safari supported is v6.2.8, for reference the current version of safari is v13.1. It’s really not reasonable to expect seven year old software, running on hardware which could potentially be much older, to run cutting edge software. I’m skeptical that you will find a different browser that will work either, even Firefox abandoned Mountain Lion as of v49. If your user refuses to upgrade, the internet is going to feel smaller every day. More and more websites are utilizing modern frameworks and browser features. It’s only going to keep heading in that direction.

Thank you, unfortunately it didn´t work, no change at all. Any other suggestions?

Can you please confirm what you mean by “with an older system”? The latest versions of safari are supported. Depending on how far back we’re talking, they may not be.

Well, this user is 75+ so it´s really hard to give them support from distance, also I know zero about MacOs. First time I asked he was using MacOS 10.8.5 with Google Chrome 49. I´ve asked him to update his system, but for some reason he´s very reluctant to do so, also he states that his computer is working absolutely fine everywhere else so there´s nothing wrong with his computer, only our new system. Having a bit hard to argue with him, and also his computer is way newer than mine but then I run windows 10 so can´t really know how to solve this issue… I´ve tried to tell him that this is a very sophisticated system, but he thinks it´s a stupid one that doesn’t work. Any help here or explanation exactly why it doesn´t work would be appreciated. Seems strange though that he can see everything except the posts. I´m only a support personnel so don´t have access to server settings etc… or system knowledge.

[image] Carl_Hashmi: Google Chrome 49. Chrome is on version 80-ish as I recall so that is quite old. Why can’t he update Chrome?

MacOs 10.8.5 only supports Chrome 49… then you need a system version update… and he simply refuses it! Even though it´s free… Stubborn old…

Sorry to hear about that. At this moment in time the issue lies in a stubborn user. You will have to be straight to the point with the user… Maybe ask him to throw away the MacOS.

Wilco! I´ve tried for months now… without any success, but for some reason he can see more and more of our site! Thanks anyway!

He is likely vulnerable to hackers and exploits by choosing to remain on a very old version of OS X. That is not wise.

[image] Stephen: your user refuses to upgrade, the internet is going to feel smaller every day. More and more websites are utilizing modern frameworks and browser features. It’s only going to keep heading in that direction. (Side note: love this language and I’m borrowing it for some of my site members who are nervous to upgrade. Thanks!)

MacOs users on old version can´t read posts

Product Support

ondrej April 5, 2020, 11:52am 2

Hello please try this on your site in Safe-mode

your.site.com/safe-mode

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MacOs users on old version can´t read posts

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