# Mail sending problem

**URL:** https://meta.discourse.org/t/mail-sending-problem/202406
**Category:** Self-hosting
**Created:** [September 1, 2021, 10:49pm UTC](https://meta.discourse.org/t/mail-sending-problem/202406 "2021-09-01T22:49:34Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![GiorgiB](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/giorgib/32/202289_2.png) [@GiorgiB](https://meta.discourse.org/u/GiorgiB)
#### Post date: [September 1, 2021, 10:49pm UTC](https://meta.discourse.org/t/mail-sending-problem/202406/1 "2021-09-01T22:49:35Z")

</div>

Hello,

I’ve installed Discourse from Google Cloud Marketplace (It’s not Bitnami).

First time I’ve start using Bitnami, but mail server do not worked, I’ve started using another template from GCP Marketplace. But there is same problem.

I’ve configurated SMTP with SendGrid.

When I’ve testing mail sending from admin panel, it works.  
But when customer trying to register or recover password, mail service do not works.

Screenshot 1 (Test mail sending): [https://d2hzlohlg26lpl.cloudfront.net/uploads/default/original/3X/7/6/76e5c95114f4fef1545bff2249557138ee03519e.png](https://d2hzlohlg26lpl.cloudfront.net/uploads/default/original/3X/7/6/76e5c95114f4fef1545bff2249557138ee03519e.png)  
Screenshot 2 (Test mail receiving): [https://d2hzlohlg26lpl.cloudfront.net/uploads/default/original/3X/3/1/319eecba26a8b2d28622bf806d5d5737dafa821c.png](https://d2hzlohlg26lpl.cloudfront.net/uploads/default/original/3X/3/1/319eecba26a8b2d28622bf806d5d5737dafa821c.png)

But another mails do not works.

How can I resolve this issue?

I can’t post GCP Marketplace link (I have not access for 3 link in same post).  
console[.]cloud[.]google[.]com/marketplace/product/click-to-deploy-images/discourse

Thank you

---

<div class="post-metadata">

### Author: ![GiorgiB](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/giorgib/32/202289_2.png) [@GiorgiB](https://meta.discourse.org/u/GiorgiB)
#### Post date: [September 5, 2021, 6:33pm UTC](https://meta.discourse.org/t/mail-sending-problem/202406/2 "2021-09-05T18:33:40Z")

</div>

Are there any solution?

---

<div class="post-metadata">

### Author: ![IAmGav](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/iamgav/32/235598_2.png) [@IAmGav](https://meta.discourse.org/u/IAmGav)
#### Post date: [September 5, 2021, 6:41pm UTC](https://meta.discourse.org/t/mail-sending-problem/202406/3 "2021-09-05T18:41:01Z")

</div>

You will have to Check the SendGrid logs.

The test email worked so discourse did send it. what happens after that is not supported here.

---

<div class="post-metadata">

### Author: ![GiorgiB](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/giorgib/32/202289_2.png) [@GiorgiB](https://meta.discourse.org/u/GiorgiB)
#### Post date: [September 6, 2021, 7:33pm UTC](https://meta.discourse.org/t/mail-sending-problem/202406/4 "2021-09-06T19:33:48Z")

</div>

I’ve already checked logs but in Sendgrid there is not nothing.  
Sendgrid does not receive any message to send (except test mail).

I haven’t found a solution for more than 1 week.
