# Member account on hold

**URL:** https://meta.discourse.org/t/member-account-on-hold/171309
**Category:** Support
**Created:** [November 25, 2020, 4:26pm UTC](https://meta.discourse.org/t/member-account-on-hold/171309 "2020-11-25T16:26:29Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![SherriM](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@SherriM](https://meta.discourse.org/u/SherriM)
#### Post date: [November 25, 2020, 4:26pm UTC](https://meta.discourse.org/t/member-account-on-hold/171309/1 "2020-11-25T16:26:29Z")

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On of our members got the “account on hold” message. Is there something I (admin) need to do to change their status and post the message they were trying to post?

Thanks,  
Sherri

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### Author: ![anon82467725](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@anon82467725](https://meta.discourse.org/u/anon82467725)
#### Post date: [November 25, 2020, 4:26pm UTC](https://meta.discourse.org/t/member-account-on-hold/171309/2 "2020-11-25T16:26:53Z")

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Have you already tried to approve their account?

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### Author: ![SherriM](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@SherriM](https://meta.discourse.org/u/SherriM)
#### Post date: [November 25, 2020, 4:28pm UTC](https://meta.discourse.org/t/member-account-on-hold/171309/3 "2020-11-25T16:28:36Z")

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I can’t see where to do that. Usually I get a notification but this time I didn’t.

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### Author: ![ondrej](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ondrej/32/198804_2.png) [@ondrej](https://meta.discourse.org/u/ondrej)
#### Post date: [November 25, 2020, 5:25pm UTC](https://meta.discourse.org/t/member-account-on-hold/171309/4 "2020-11-25T17:25:54Z")

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> [@SherriM](#):
>
> account on hold” message

This means the user has been silenced by a staff member or system (if they are new). You have to:

1. ![image](https://global.discourse-cdn.com/meta/original/3X/e/d/ed8eb436975180f91df6ffcd0c70852945ce8086.png)
2. Scroll down to **permissions** and press unsilence button ![image](https://global.discourse-cdn.com/meta/original/3X/3/f/3fb0f8ee1ffa3db5ac9141c3627ede99b8166065.png)