# @ Mentions not working for staged users
**URL:** https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721
**Category:** Support
**Tags:** staged-users, mentions
**Created:** [Février 1, 2017, 4:44 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721 "2017-02-01T16:44:37Z")
**Posts on this page:** 8
**Page:** 2
### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [Février 3, 2017, 2:12 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/21 "2017-02-03T14:12:55Z")
> [@joco](#):
>
> I was poking around and heres something I found. The user I am having issue with is set to a value of Staged = Yes. Not sure why they have that or if it would cause the problem.
>
> Does anyone know how to change the staged flag?
This makes sense. They never got into the forum, neither created an account, they just sent an e-mail for you and Discourse created an staged account to own this e-mail.
When they finally visit your forum, and create an account they will be staged no more, and will work like normal users.
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### Author:  [@joco](https://meta.discourse.org/u/joco)
#### Post date: [Février 3, 2017, 3:35 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/22 "2017-02-03T15:35:48Z")
Ok something is really wrong with this user’s account
Its set to staged as Y
And they can’t even login. When we try and request a password reset its says there is no account with that username or email address, yet they show up as a user with the proper email address.
Any ideas?
Joe
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### Author:  [@joco](https://meta.discourse.org/u/joco)
#### Post date: [Février 3, 2017, 3:38 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/23 "2017-02-03T15:38:00Z")
More details.
The user is sent emails when someone posts a new topic (as they should) and more importantly no password reset email is sent when they request it.
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### Author:  [@David\_Collantes](https://meta.discourse.org/u/David_Collantes)
#### Post date: [Février 3, 2017, 3:40 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/24 "2017-02-03T15:40:06Z")
You can edit your previous reply and add details. There is really no need to add another reply. 🙂
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [Février 3, 2017, 3:46 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/25 "2017-02-03T15:46:16Z")
He needs to create a new account I think, using the same email he used to get staged.
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### Author:  [@joco](https://meta.discourse.org/u/joco)
#### Post date: [Février 3, 2017, 4:13 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/26 "2017-02-03T16:13:09Z")
Ok that seemed to work. But I have no idea what this Staged thing means… even the documentation its for “A special placeholder account which is created automatically by the system for email integration”
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [Avril 28, 2019, 6:57 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/27 "2019-04-28T18:57:56Z")
---
### Author:  [@jomaxro](https://meta.discourse.org/u/jomaxro)
#### Post date: [Avril 28, 2019, 7:43 UTC](https://meta.discourse.org/t/mentions-not-working-for-staged-users/56721/28 "2019-04-28T19:43:54Z")
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