When a regular user mentions @admins, the notifications do not arrive. However, if an admin mentions @admins, the notifications work correctly. How can I resolve this issue?
can you please check your permissions and settings again, maybe refresh your test user. I just tested this using a TL_2 user mentioning admins group and it worked as expected - I got a notification immediately.
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Did you mention in “private message”?
no it’s a post
Try to do in “private message”
they aren’t private messages. they are personal messages. the admin has to be invited to the conversation. your OP doesn’t say anything about pms.
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