# Messages Inbox Displaying Incorrectly
**URL:** https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948
**Category:** Support
**Tags:** personal-messages
**Created:** [November 19, 2024, 11:32am UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948 "2024-11-19T11:32:53Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)
#### Post date: [November 19, 2024, 11:32am UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/1 "2024-11-19T11:32:53Z")
I’ve spotted an issue where the messages inbox is larger than then UX
This only effects Messages, other notification types are displaying correctly
The issue happens in both Themes i’ve tested (Clean and Default) and when all Theme Components are turned off.
Is anyone else having this issue, is there a way to fix it?
Thanks
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [November 19, 2024, 4:17pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/2 "2024-11-19T16:17:51Z")
Are you able to reproduce this issue here on meta? Have you updated your site to latest?
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### Author:  [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)
#### Post date: [November 19, 2024, 4:29pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/3 "2024-11-19T16:29:28Z")
I’m on the latest Discourse ( 3.3.2) - I don’t have the same issues on Meta
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [November 19, 2024, 4:32pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/4 "2024-11-19T16:32:14Z")
Thanks for that. It looks like you need to start troubleshooting your plugins and theme components. Try `/safe-mode` and turn off unofficial plugins to start with.
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### Author:  [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)
#### Post date: [November 19, 2024, 4:42pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/5 "2024-11-19T16:42:05Z")
Interestingly (if also annoyingly) - i have the same issue when in [safe mode](https://meta.discourse.org/t/53504?silent=true) (i’ve tried different browsers and on Wins and Mac)…
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [November 19, 2024, 4:57pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/6 "2024-11-19T16:57:47Z")
Sorry you’re having this problem! It can be frustrating to have an issue that can’t be replicated on other sites and pinned down easily.
A long shot, but can you take a scan through the latest staff action logs at `/admin/logs/staff_action_logs` to see if a site setting was changed recently that might affect this?
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### Author:  [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)
#### Post date: [November 19, 2024, 5:30pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/7 "2024-11-19T17:30:31Z")
We’re currently configuring our Discourse as part of an upgrade from 2.4 so our logs are a chaotic mess at the mo - and this issue has only just been spotted, so it’s not going to be possible to identify the possible cause in the logs (the majority of which is installing/configuring Themes/Theme Components rather than site settings).
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [November 19, 2024, 5:47pm UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/8 "2024-11-19T17:47:01Z")
Cool. That’s good to know. Sounds to me like your probs might be related to that upgrade process. Good luck, and keep us posted on what you find out!
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### Author:  [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)
#### Post date: [November 21, 2024, 1:29am UTC](https://meta.discourse.org/t/messages-inbox-displaying-incorrectly/336948/9 "2024-11-21T01:29:35Z")
Found the cause… it was a message that had lots of groups/roles in the ‘to’ field, as the groups are displayed in one long line under the subject line it pushed the inbox area wider than the UX, archiving the message made screen look normal.
This is a possible bug, messages with a long lists of groups in the ‘To’ pushes the width of the inbox screen. Maybe the groups should go on multiple lines?