# Migrar tickets de soporte a un post de Discourse
**URL:** https://meta.discourse.org/t/migrating-support-tickets-to-a-discourse-post/82124
**Category:** Community Building
**Created:** [3 Marzo, 2018 17:29 UTC](https://meta.discourse.org/t/migrating-support-tickets-to-a-discourse-post/82124 "2018-03-03T17:29:31Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@gabrieltonon](https://meta.discourse.org/u/gabrieltonon)
#### Post date: [3 Marzo, 2018 17:29 UTC](https://meta.discourse.org/t/migrating-support-tickets-to-a-discourse-post/82124/1 "2018-03-03T17:29:31Z")
Hi everybody,
Support tickets (from Discourse itself, or Zendesk, Freshdesk, etc) are a great form to build knowledge and awareness about a product.
So, when users are okay with it, migrating a private support ticket to a Discourse discussion can be a great way to spread that knowledge to other users coming across the same issue.
Anyone had any experiences with this, and did you use any specific post format or automations with it?
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### Author:  [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [5 Marzo, 2018 07:11 UTC](https://meta.discourse.org/t/migrating-support-tickets-to-a-discourse-post/82124/2 "2018-03-05T07:11:21Z")
A bulk migration depends entirely on the export format that is made available by the support ticket platform in question. For ZenDesk, I believe the easiest known option is to do it via their API.
For case-by-base migrations you’d probably want a plugin. We have a working example with this for ZenDesk already:
> [@Discourse Zendesk](https://meta.discourse.org/t/discourse-zendesk-plugin/68005):
>
> discourse2Summary Create Zendesk tickets from Discourse topics.open_bookInstall Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Create Zendesk tickets This plugin allows you to create Zendesk tickets from Discourse topics. This can be done either by configuring the plugin so that all topics in a category automatically generate Zendesk tickets, or by pushing individual topics to Zendesk by clicking the “Create …
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### Author:  [@Daquantics](https://meta.discourse.org/u/Daquantics)
#### Post date: [27 Septiembre, 2019 12:15 UTC](https://meta.discourse.org/t/migrating-support-tickets-to-a-discourse-post/82124/3 "2019-09-27T12:15:56Z")
Hola @gabrieltonon, ¿encontraste alguna buena forma de migrar tickets de Zendesk a Discourse?