### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [2월 5, 2019, 9:28오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/2 "2019-02-05T21:28:01Z")
Any information on this? Should the uploads be considered lost?
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2월 5, 2019, 10:09오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/3 "2019-02-05T22:09:23Z")
Alan is on vacation but I do remember something about this. Any advice @sam?
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [2월 5, 2019, 10:30오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/4 "2019-02-05T22:30:28Z")
Looks to me like a once off is running on an old source tree.
The actual method looks like it is there:
>
Can you try rebuilding your container to see if this goes away?
```plaintext
cd /var/discourse
./launcher rebuild app
```
---
### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [2월 6, 2019, 6:40오전 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/5 "2019-02-06T06:40:22Z")
> [@gkln](#):
>
> After the update from 2.1 to 2.2, the error no longer happens but the profile backgrounds are still not showing.
As mentioned, the error for the missing method is no longer raised since the rebuild to update to 2.2. However, that did not change the issue regarding the missing profile background.
---
### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [2월 24, 2019, 9:04오전 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/6 "2019-02-24T09:04:23Z")
Just performed a rebuild this morning to v2.2.1+9 but it did not change anything. No error logs, just getting 403 errors on profile background images. The URL format is like this:
```plaintext
https://[...].s3.dualstack.eu-west-1.amazonaws.com/original/1X/[...].jpg
https://[...].s3.dualstack.eu-west-1.amazonaws.com/original/2X/c/[...].jpg
https://[...].s3.dualstack.eu-west-1.amazonaws.com/original/2X/2/[...].jpg
```
Should the links be remapped? @tgxworld any advice here?
It’s not a central feature in our community (not sure users have even noticed yet) but I would like to avoid telling them that their background are lost.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2월 24, 2019, 9:33오전 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/7 "2019-02-24T09:33:52Z")
I remember dualstack being weird. You may wish to search for that.
---
### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [2월 27, 2019, 7:32오전 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/8 "2019-02-27T07:32:54Z")
The onceoff job was backported to stable in this commit:
[https://github.com/discourse/discourse/commit/cf60ae32ea8c6b9a898cf64ea9d82970e26e38dd](https://github.com/discourse/discourse/commit/cf60ae32ea8c6b9a898cf64ea9d82970e26e38dd)
However, the `UploadRecovery.new.recover_user_profile_backgrounds` method did not exist at this point, see this file:
>
So I guess I should manually run the onceoff job now that 2.2.1 is installed. How can I do that and is it safe?
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [2월 27, 2019, 8:57오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/9 "2019-02-27T20:57:33Z")
> [@gkln](#):
>
> So I guess I should manually run the onceoff job […]. How can I do that?
ssh into your server
```plaintext
cd /var/discourse
./launcher enter app
rails c
Jobs::RecoverUserProfileBackgrounds.new.execute_onceoff({})
```
> [@gkln](#):
>
> is it safe?
Yes.
---
### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [2월 27, 2019, 9:44오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/10 "2019-02-27T21:44:43Z")
Thanks! The command should be prefixed with `Jobs::`:
```plaintext
[3] pry(main)> Jobs::RecoverUserProfileBackgrounds.new.execute_onceoff({})
=> nil
```
However, this does not seem to help. I will keep digging.
---
### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [3월 2, 2019, 12:46오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/11 "2019-03-02T12:46:49Z")
Actually, I can’t find the uploads on S3. I ran a recursive `ls` on the upload bucket, and grep the results using the SHA1 of selected missing backgrounds.
Not sure where to go from there. I used the command below to extract the list of users who set a background, and will probably tell them that their uploads are lost.
`User.find(UserProfile.where("profile_background IS NOT NULL OR card_background IS NOT NULL").pluck(:user_id)).pluck(:username)`
---
### Author:  [@gkln](https://meta.discourse.org/u/gkln)
#### Post date: [3월 4, 2019, 6:20오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/12 "2019-03-04T18:20:14Z")
Sorry to bump this topic again. Any additional info about this? Otherwise, I can only conclude that data can be lost in upgrading Discourse.
For example, can these uploads be found elsewhere or under another SHA1?
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [4월 11, 2022, 12:35오후 UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240/13 "2022-04-11T12:35:56Z")