# Mon compte Mailgun désactivé
**URL:** https://meta.discourse.org/t/my-mailgun-account-disabled/90721
**Category:** Support
**Created:** [Juin 25, 2018, 5:16 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721 "2018-06-25T17:16:21Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@bekircem](https://meta.discourse.org/u/bekircem)
#### Post date: [Juin 25, 2018, 5:16 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/1 "2018-06-25T17:16:21Z")
Hi.
> Your account is on probation and domains are limited to 100 messages / hour. To maintain the rate the account has been temporarily disabled.
>
> The account will be enabled in 2608 seconds.
>
> Thank you,
> Mailgun Team
I checked the logs. Most of the mails sent are digest mails. I do not want to be completely disabled. How can I reduce the sending frequency for limit to per hour.
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [Juin 25, 2018, 5:25 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/2 "2018-06-25T17:25:05Z")
You can stop sending digest emails or upgrade your mailgun account to a paid subscription.
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [Juin 25, 2018, 11:19 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/3 "2018-06-25T23:19:23Z")
> [@bekircem](#):
>
> Your account is on probation
You should open a ticket with them and convince them that you should not be on probation.
---
### Author:  [@bekircem](https://meta.discourse.org/u/bekircem)
#### Post date: [Juin 25, 2018, 11:22 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/4 "2018-06-25T23:22:46Z")
I already open a ticket. But this has happened before. I use Mailgun only for Discourse and my mailgun account was disabled 3 times and re-opened. Maybe disable digest mails is the only solution for me.
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [Juin 25, 2018, 11:23 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/5 "2018-06-25T23:23:39Z")
> [@bekircem](#):
>
> I use Mailgun only for Discourse and my mailgun account was disabled 3 times and re-opened.
That seems strange. Is this a new community or did you import it or add users from somewhere else?
---
### Author:  [@bekircem](https://meta.discourse.org/u/bekircem)
#### Post date: [Juin 25, 2018, 11:29 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/6 "2018-06-25T23:29:38Z")
> [@pfaffman](#):
>
> port it or add us
I imported from Mybb. There were too many members with not-valid email addresses. ending mail to fake e-mail addresses increasing the bounce rate value. I detect and deactivated all fake users. S
> [@Bulk deactivate users with SQL query](https://meta.discourse.org/t/bulk-deactivate-users-with-sql-query/88818):
>
> I need deactivate users who has fake email. I mentioned here: [https://meta.discourse.org/t/i-imported-migrated-many-users-with-bad-old-invalid-email-addresses/88813](https://meta.discourse.org/t/i-imported-migrated-many-users-with-bad-old-invalid-email-addresses/88813) cd /var/discourse ./launcher enter app rails c I write SQL query for that: User.where("user\_stats.post\_count = 0 AND last\_seen\_at \<= '2017-01-01' AND active = true").update\_all(active: false) Output: [1] pry(main)\> User.joins(:user\_stat).where("user\_stats.post\_count = 0 AND last\_[1] pry(main)\> User.joins(:user\_stat).where("use…
Nevertheless, I am still on the daily message limit. ☹
---
### Author:  [@bekircem](https://meta.discourse.org/u/bekircem)
#### Post date: [Juin 25, 2018, 11:36 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/7 "2018-06-25T23:36:35Z")
My Mailgun account activated again. It sounds like I’m going to have the same problem again.
> Hello,
>
> Thank you for answering our verification questions. Your account is now verified. I have move your account to a higher reputation IP. This should solve your deliverability issues to hotmail. Your sending volume is just fine and we have no issues handling your sending.
>
> Please let us know if you have any further questions :).
>
> Happy Sending!!,
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [Juin 26, 2018, 12:39 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/8 "2018-06-26T00:39:45Z")
You should NOT be validating old accounts until they have verified their emails on the new Discourse platform. That’s a bad migration, if you did that. No wonder Mailgun is pissed at you!
---
### Author:  [@bekircem](https://meta.discourse.org/u/bekircem)
#### Post date: [Juin 26, 2018, 12:41 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/9 "2018-06-26T00:41:55Z")
I am not and don’t want to verified that accounts. I deactivated that account because system sending digest mails to that account and it is problem because mails are fake and not going.
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [Janvier 14, 2021, 6:09 UTC](https://meta.discourse.org/t/my-mailgun-account-disabled/90721/10 "2021-01-14T06:09:40Z")