Hello, I’ve just put our forum live but the new topic button just doesn’t work most of the times. When I click it nothing happens while everything else is still very responsive and it all works fast. So I’m not sure what’s going on. Is there an error log or something I can see somewhere? Version v1.7.0.beta10 +42 1.7.0.beta10 You’re up to date!

I get this error in the JS console TypeError: Cannot read property 'id' of undefined at r.addUser (_plugin-third-party-3a7308e….js:51) at r.isOpened (_plugin-third-party-3a7308e….js:43) at Object.p [as applyStr] (_ember_jquery-37ec894….js:22587) at Object.d [as sendEvent] (_ember_jquery-37ec894….js:16115) at b (_ember_jquery-37ec894….js:19972) at Object.s [as propertyDidChange] (_ember_jquery-37ec894….js:19799) at Object.c [as set] (_ember_jquery-37ec894….js:20218) at r.set (_ember_jquery-37ec894….js:34525) at r.value [as _setModel] (_application-e4b1668….js:17649) at _application-e4b1668….js:17626

Yeah that fixed it thanks. Turns out it was the discourse presence plugin.

So you need to remove the plugin from app.yml and rebuild.

Yeah I have it’s working fine again now :smiley:

Also, we had a PR that fixes the plugin, so now it works :sweat_smile:

Ah alright nice :slight_smile: I’ll try it again later.

New topic and reply not working

Product Support

Falco (Falco) December 18, 2016, 3:23pm 3

Try disabling third party plugins on Safe Mode.

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Cannot create new topics (already disabled plugins) Bug	2	1933	December 10, 2016
TypeError: Cannot read property 'id' of undefined Product Support	16	5567	November 29, 2018
Some users get javascript errors when trying to load our Discourse Product Support	1	3418	January 16, 2023
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New topic and reply not working

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